This position requires a ServiceNow Developer/Configuration Specialist with experience supporting Software Asset Management (SAM) IT Business Management (ITBM), and IT Operations Management (ITOM). Tasks include, but are not limited to, ServiceNow development/configuration, unit testing, integration, and configuration management. Work consists of the development, configuration, and integration of a ServiceNow solutions and/or upgrading existing solutions to meet customer and project requirements while using software engineering standards and tools. This may also involve unit testing, software/system integration, configuration, interface testing, creation and maintenance of software documentation.
Review requirements to design and develop solutions based on the ServiceNow platform and applications
Experience with the following Web Technologies: such as Java, Ajax, APIs, HTTP(s), SOA, SOAP, REST, CSS, XML, HTML, and JSON
Familiarity with Automated Testing tools
Develop, maintain, and enhance applications on the ServiceNow ITSM platform
Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflow
Perform unit testing and assist with quality assurance
Support the team in ServiceNow operations such as User/ Group administration, reporting, metrics, SLAs, etc.
Collaborate effectively with ServiceNow users and stakeholders to develop solutions and execute changes
Support and enhance reporting solutions both within ServiceNow and through external reporting solutions to support the customer's requirements
Communicate with the customer in non-technical terms, understand their business requirements, and provide suitable solutions
Prepare and maintain up to date documentation (requirements/design/test/as-built application architecture) for internal and external customers
Contribute to the team's efforts to consistently meet the KPIs and goals set by the customer
Strong problem solving, application testing, and debugging capabilities
Effective written and verbal skills
Ability to work and thrive in both individual and team coding environments
Education / Experience
Associate's or Bachelor's degree in Computer Science, Information Systems, Information Technology, Software Engineering, or related technology field
Certification as a ServiceNow System Administrator (CSA)
Certification as a ServiceNow Developer
Understanding of agile and traditional software development life cycle (SDLC) approaches is desired
" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.