Senior Systems Engineer-TS/SCI with Poly

We are GDIT. The people supporting and securing

some of the most complex government, defense,

and intelligence projects across the country. We

ensure today is safe and tomorrow is smarter. Our

work has meaning and impact on the world around

us, but also on us, and that’s important.

GDIT is your place. You make it your own by

embracing autonomy, seizing opportunity, and

being trusted to deliver your best every day.

We think. We act. We deliver. There is no

challenge we can’t turn into opportunity. And our

work depends on a Senior Systems Engineer joining our team to

support our government client’s  activities in the Northern Virginia locations.

At GDIT, people are our differentiator. As a Senior Systems Engineer is a Mid-level – Senior Systems Administrator that has IT Service Management (ITSM) platform administration experience and provides support for the overall workload and execution of Operations and Maintenance (O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow. This position does not require shift work but may require being on-call on a scheduled rotation for call-in support and occasional off-hour assignments.  

Position Responsibilities: 

• Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage. 
• Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices. 
• Deploys approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures  
• Develops and interprets detailed installation instructions and supporting documentation to affect system design deployments 
• Provides technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution 
• Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues.  
• Participates in special projects as required.

Required Qualifications: 

• An Active TS/SCI Clearance with Polygraph 
• Security+ or DoD 8570 IAT Level II Certification  
• A Bachelor's Degree in Computer Science, Information Technology, or related field and at least 5 years work experience with the design, installation, administration, and maintenance of Microsoft and/or Linux systems or equivalent combination of education and experience 
• Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions 
• Strong analytical and strategic thinking skills with a service-oriented mindset 
• Good team player with a strong willingness to participate and help others 
• Ability to prioritize in a fast-moving environment with ahigh sense of urgency and self-motivation 

Desired Qualifications: 

• Experience with managing work tasks via ServiceNow 
• Experience with enterprise technologies such as Splunk and Amazon Cloud services