GDIT has an opening for an AESD Agent Senior - Tier 1 position supporting the Army National Guard (ARNG) in Chantilly, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG’s global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model. The work includes the following:
Operating the DoDIN-Army (National Guard) (DoDIN-A(NG) and DoDIN-A(NG)-Secret (S) networks and maintaining service delivery and cybersecurity of DoDIN-A(NG) and DoDIN-A(NG)-S networks and computing services.
Supporting the DoDIN-A(NG) and DoDIN-A(NG)-S networks and associated computing services from requirement identification to service retirement / replacement.
Ensuring continued security of the network and proactive enhancement of cybersecurity to meet evolving and emerging threats, to include compliance with DoD Risk Management Framework (RMF) and continuous monitoring requirements.
Providing support to the 54 supported organizations (i.e., 50 states, three territories, and the District of Columbia) to ensure flexible and responsive operation and defense of the network. Some OCONUS travel might be required.
Adhering to all Department of Defense (DoD) enterprise security requirements to include those required by the Defense Information Systems Agency (DISA) and the Department of the Army (DA); prepping for and passing Command Cyber Readiness Inspections (CCRIs), obtaining and maintaining Authority to Connect (ATC) and Authority to Operate (ATO) from the Designated Approving Authority (DAA); ensuring compliance with all Secure Technical Implementation Guides (STIGS) and required information assurance (IA) controls.
Maintaining the lifecycle of all services, ensuring they meet business needs, comply with Army directives and mandates, and are in keeping with the future Joint Information Environment (JIE) architecture.
Maintain continuity of service when primary support systems operate in degraded mode per COOP.
The AESD Agent Senior - Tier 1 will:
Provides Tier 1 AESD-NG Help Desk support using ITSM ticketing system such as BMC Remedy and/or ServiceNow (e.g., Service Desk as a Service [SDaaS], ITSM Software as a Service [SaaS], enterprise end user support, and overall escalation support).
Provides Help Desk ticket escalation support to the Army and DISA for all DODIN-A(NG) and DODIN-A(NG)-S issues above or outside the direct O&M of the RCC-NG, including mobile device support.
Independently provides technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
Troubleshoots system hardware and software-specific issues.
Trains end users on the proper use of hardware and software.
Applies practical knowledge of job area typically obtained through advanced education and work experience.
May assist lower-level Tier 1 agents, as necessary.
**THERE ARE TWO OPENINGS FOR THIS ROLE.
ONE OPENING WILL SUPPORT THE 0600-1500 SHIFT.
ONE OPENING WILL SUPPORT THE 1400-2300 SHIFT.
Required Skills and Experience:
A minimum of two years of relevant IT experience including hands-on service desk / Tier 2 support
Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level I. (CompTIA Network+, CompTIA A+, or higher)
An active Secret security clearance.
Desired Skills and Experience:
Possess the appropriate computing environment certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level I. (IE Cisco or Microsoft Certification)
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
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GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.