Functional Analyst | Business Analyst | Change Manager

Clearance Level
Functional Experts
Washington, District of Columbia

REQ#: RQ91846

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

GDIT has an opportunity for a dynamic and collaborative Functional Analyst | Business Analyst | Change Manager to join our team supporting the DOC Enabling Technologies project. This is part of a larger initiative for the Department of Commerce (DoC) where GDIT has the primary responsibility of integrating several cloud-based Software-As-A-Service (SaaS) providers with legacy DoC systems into a holistic shared services solution and deploying this solution across the 12 bureaus within the DoC. We are looking for energetic individuals who want to enhance their professional career in a fast paced federal environment at the Department of Commerce doing cutting edge work in Shared Services, Agile, and Management Consulting.


As a Functional Analyst | Business Analyst | Change Manager on this program, you will help to lead & implement the change management of the business process for the Department of Commerce (DOC) Enterprise Services (ES) efforts and Enabling Technology solution.  This solution is the DOC ES primary portal where they support over 30,000 customers in Human Resources, Info Technology, Acquisition and other services. You will be a part of an existing business operations and service delivery team that is expected to continue to enhance the service offerings and customer experience provided by DOC ES.  As a functional analyst, you should be comfortable with forecasting needs, developing and analyzing gaps, developing and implementing closure strategies, and monitoring progress. You will be responsible for coordinating with senior client leadership on the business process enhancements, providing business requirements direction to the Agile development team, collaborating to improve the their effectiveness (build, test, output, etc.), and removing any obstacles or conflicts/issues that prevent the effective output of product.

Qualified applicants should meet the following criteria:

  • Coordinate and facilitate the communication between stakeholders, clients, and the development team.

  • Act as a liaison between the development team and the client.

  • Use ServiceNow for backlog grooming and story estimation+ (remove the plus sign and then remove this note in the parenthesis)

  • Prepare and present alternatives to the client when faced with technical challenges.

  • Help the team and client make decisions based on long-term and short-term decisions. aspects of the engagement

  • Facilitate development team’s understanding of the client environment and needs as priorities shift

  • Work effectively in a multi-contractor environment

  • Lead special tasks as determined by leadership

  • Work is located at government client site (After re-opening due to the pandemic)

Qualified applicants should meet the following criteria:

  • Experience writing and estimating user stories based on business requirements

  • Excellent writing, speaking and interpersonal skills, with demonstrated ability to communicate and build rapport with colleagues and clients. Experience creating written documentation for different stakeholders (e.g., leadership, offices)

  • Background in Management Consulting, helping clients solve specific challenges or roadmap strategies to obtain mission objectives. 

  • Exhibit problem solving abilities and critical thinking skills, with ability to apply research, analyze internal data, interview and extract pertinent information from people and prepare and present analysis.

  • Experience on a Scrum team using Agile methodology.

  • Experience  with ITIL processes. (Moved the tag-on sentence to the below bullet point as it was not related to this bullet point. Please remove this note between the parenthesis.)

  • Must be clearable (Public Trust)

  • Excellent team work skills.

  • A 4-year degree is required, but may be substituted with 10 years of experience.

  • Strong experience (5 years) working for a senior leadership client, participating in briefings, presentations, advisory sessions.

Beneficial but not required:

  • Experience as a Scrum Master or Scrum Product Owner

  • Scrum Master or Scrum Product Owner Certification

  • ServiceNow certification

  • ITIL Foundation certification

  • PMP certification

  • Portal experience such as SharePoint, ServiceNow, etc.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.