The EndPoint Unified Communications (UC) Solutions Architect is the subject matter expert for all UC solutions for customer endpoints and room technologies, ensuring collaboration and implementations take full advantage of the core provided UC services. This position is the Tier3 Expert in the designing and implementation of new Unified Communications endpoint/ conference room technology solutions.
Roles and Responsibilities
Maintain endpoint design standards and offer improvements & suggestions to the customer as new technologies and systems become available, thereby ensuring the evolution of the AV standards take advantage of approved technological improvements
Ensure integration and collaboration of Avaya video phones, Microsoft Skype and Outlook, Polycom systems and endpoints, Cisco systems and endpoints, ConnectedSign digital signage system, and the Cisco/vBrick Streaming-Portal-VideoOnDemand Service with the core collaborative enterprise environment
Support and assist in UC fault isolation and performance management processes as requested for all endpoint and endpoint support elements
Drive process improvement, deliver efficiency, and provide specifications for existing large scale and complex UC architecture to which solutions are defined, managed and delivered
Provide oversight of physical implementation, installation change design and approval, and quality control and inspection of all contracted installations performed by separate installation manpower contract
Design and implement UC endpoint, digital signage, video and teleconferencing (Cisco and Polycom) systems for waiting rooms, conference rooms, training rooms, and various other video requirements for all new facilities in conjunction with the UC requirements.
Travel throughout the enterprise field sites for endpoint/room installations, modifications, solutions creation, customer interfacing, and installation oversight of contracted installer teams, and to perform quality control and assurance of installations
Provide hands-on support as required wherever the issue or location may be
Maintain, update and modify living documents on AV standards, which provide guidance to all UC endpoint installations
Liaison with internal and external technical resources to define optimum solutions to quality challenges
Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services
Provide training, webinars, whitepapers as necessary to customers and on demand
Communicate proactively and effectively with customers
Required Education, Experience, and Skills
Bachelors degree in Computer Science, Management Information Systems, or related field and 5-7 years related experience or a Master’s degrees in in Computer Science, Management Information Systems, or related field and 5 years related experience
Extensive experience with the following UC solutions – Polycom, Cisco, Avaya, ConnectedSign (digital signage), Crestron, and Cisco WebEx
Hands-on familiarization with both Avaya and Cisco telecom switching systems
Expertise in all UC and delivery vendor companies’ endpoint/customer portfolios
Expert knowledge and experience implementing Avaya telephony and softphone and providing support for customers both in-premise and external
Expert knowledge and experience configuring and supporting Polycom HDX Executive and Cisco Executive video teleconference systems and Polycom video teleconference rooms
Expert knowledge and experience configuring and supporting Polycom Real Presence software VTC Desktop installations
Expert knowledge and experience configuring and supporting Connected Sign digital signage systems
Expert knowledge and experience configuring and supporting Cisco/vBrick video streaming-portal-VideoOnDemand Service
Expert knowledge and experience configuring and supporting Cisco CallManager endpoint registration and survivability
Expert knowledge and experience implementing Cisco Webinar/WebEx and providing support for customers both in-premise and external
Possess ability and knowledge to upgrade software/firmware on switches, handsets, gateways and servers (as applicable) and perform IMAC functions based on local/regional requirements
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
Experience with Agile/DevOps processes
Familiarity of NIST security guidelines, such as 800-53 and 800-63, and good understanding of security fundamentals, as well as authentication with OAuth, SAML etc.
Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
Desired Education, Experience, and Skills
US Citizen with DHS Public Trust suitability clearance/EOD
Experience with any DHS agencies or entities
Experience using ServiceNow in a Tier 1 - 4 support role
Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.