In its efforts to continue moving to a more paperless processing environment, the Government is considering extracting and converting records currently housed in record storage facilities (e.g., VA Record Center and Vault (RC&V) and other National Archives and Records Administration (NARA) Federal Records Centers (FRC), Department of Defense (DoD) managed record facilities, or other Government facilities housing official records). We are required to deploy resources to designated Government facilities to retrieve, pack, track, and ship source materials to the Contractor’s facility for processing.
More specifically, you will oversee our Extraction Processing Partner’s taking receipt of source materials, creation of VBMS Manifests/Document Control Sheets, creating a shipment, updating VBMS Manifest/DCSs, boxing and shipping, file and record exception processing. You will review production quantity and quality measurements daily and become the first line of defense to resolve issues, production deviations and provide direction to the partner’s extraction processing team at this facility / location.
Daily situational reports will be forwarded to the GDIT Program Manager. You will continuously monitor extraction processing operations and metrics to identify improvement areas and anticipate any factors (internal or external) that could negatively affect output and quality. As such, the candidate will review and support risk analysis and mitigation strategies on a weekly basis to maintain maximum operational capacity.
To meet the quantitative metrics for each program Service Level Requirement (SLR) that GDIT is responsible for, you will meet weekly with the GDIT Quality Manager and Extraction Processing Partner Quality Manager to review trends and deviations. The candidate will also track performance data and maintain trend analysis to identify threshold variances, anomalies, patterns for continuous improvement purposes for extraction processing services in the St. Louis facility. The candidate will develop a plan for working off any backlog of extraction needs and work with the PM to implement.
You will support the partner’s establishment of standard operating procedures for handling, securing, storing, accounting, and extracting for historical government military personnel records and other government records while under GDIT control. These standard operating procedures will include all transportation necessary to relocate source materials, utilize vehicles suitable for the transportation of records, boxes shall be arranged for transport in a manner that prevents damage or other deterioration of boxes and source material, relocation of source materials shall be tracked and traceable at all times, allow the Government to accurately track the shipping status and source material contents of all boxes shipped.
You will interface with Veterans Administration client stakeholders, including the COR and VA Privacy Officers, and is expected to document and resolve any issues that arise from day-to-day extraction processing operations which may include more than one shift per day. The candidate will be responsible for answering government inquiries that include locating high priority records that affect one or more Veteran’s benefits. Further, the ability to perform detailed root cause analysis and to effectively communicate steps for remediation is paramount in the candidate performing their duties. In addition, the candidate will provide oral and written discussion of analytical findings using narrative and graphic forms.
Serving as the primary customer interface for Veterans Affairs and subcontractor personnel at this facility / location where extraction processing is taking place
Resolving local issues affecting operations and overall extraction processing performance
Identifying and understanding the specific conversion rules affecting each document type being digitally converted for VA’s use
Ensuring personnel are thoroughly training on associated processes and procedures including proper use of the Source Material Tracking System (SMTS)
Escalating issues that cannot be resolved locally including security, production issues, and external factors
Monitoring and reporting of daily production metrics and quality measurement, i.e., situation reports
Generating trend analysis of production metrics and quality measurements for weekly review
Interfacing with the extraction processing partner daily to provide direction and to capture production operations issues
Identifying and escalating any issues negatively effecting the extraction processing of government personnel records in terms of quantity or quality
Performing root cause analysis of issues affecting extraction processing and preparing after action reports to document steps for remediation and process improvement
Open and document internal service tickets that affect extraction processing operations
Establishing standard operating procedures for on-site extraction processing support and apply updates as required
Reviewing the physical production facility daily - reviewing custodial controls of government records and physical plant operations, workstations conditions and overall tidiness of plant operations
Total control of waste material in the facility under GDIT control
Required Skills and Experience:
Ability to work 3 PM to 11 PM (2nd Shift)
Bachelor’s Degree or equivalent and 10+ years of experience overseeing custodial control of vendor / government records
4+ years of progressive experience with managing quality metrics to support program compliance where service level agreements or service level requirements exist
4+ years of experience identifying risks and mitigation, and performing root cause analysis to diagnose issue affecting production goals, capacity, and quality
1+ years working in either an automated or factory-floor environment with direct hands-on experience reviewing production goals and quality
Desired Skills and Experience:
Experience with extraction processing operations
Demonstrate knowledge for continuous improvement of operations
Demonstrate skills and expertise to generate reports and presentations, and provide oral presentation thereof
Excellent written and verbal communication and teamwork skills
Previous Department of Veterans Affairs experience
Active VA access including assigned CAG and PIV
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.