At GDIT, people are our differentiator. Our Systems Administrator Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects. The primary responsibilities of our Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware. Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques. This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.
Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
Install, upgrade, repair, support customer baseline equipment and related devices
Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
Reseat cards, reboot hardware, replace hardware components, and replace cabling
Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
Support non-standard surge services for special projects and high visibility activities as directed
Collaborate with internal and external customers, agencies, and service providers
Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
Provide process improvement recommendations and integrate support best practices
Participates in special projects as required.
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of system technical experience
Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification
As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations
Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.
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General Dynamics Information Technology is an Equal
Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability,
or veteran status, or any other protected class.
At GDIT, our People First culture commits to every employee feeling valued and supported throughout their career. Our comprehensive Total Rewards package – including programs focused on financial, physical, emotional and social well-being – demonstrates this commitment.
The likely salary range for this position is $52,000 - $78,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.