Infrastructure Operations Manager

Clearance Level
Other
Category
Project/Task Management
Location
Rockville, Maryland
Hybrid Workplace
Key Skills For Success

Group Problem Solving

Network Operations

Operational Leadership

Operations Management

Service Level Agreement (SLA)

REQ#: RQ167675
Public Trust: Other
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description


Seize your opportunity to make a personal impact as an Infrastructure Operations Manager supporting an HHS customer. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As the Infrastructure Operations Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on this role to maintain network, security, and Tier II Operations operations in support of the HHS mission.

  • Manages and is responsible for the successful completion of all tasks within the Statement of Work for assigned area of responsibility. That includes: Network, Security, Mobile Operations, and Unified Communications. Supervises ~25 employees.
  • Will oversee the day to day operations of the NOC, Network Operations, SOC, Security Operations, Unified Communications, and Mobile Operations. Will ensure alignment with the contract Statement of Work, Service Level Agreements, and maintain mission readiness
  • This role will be fully responsible and accountable for all work assigned. Will implement and maintain robust monitoring solutions to ensure mission uptime and maintain overall security posture.
  • Works in 24x7x365 environment with ability to respond and lead troubleshooting efforts for any customer impacting issues / severity events.
  • Lead completion of Root Cause Analysis
  • Will review monitoring tools to identify trends and proactive identification of potential customer impacting events.
  • Analyzing engineering designs and estimating costs to ensure they are within budget and meet project requirements.
  • Coordinating with outside contractors, architects, engineers, and other specialists to ensure projects are completed on time and within budget.
  • Recommending changes to processes or procedures to improve efficiency or reduce costs in future projects.
  • Conducting complex technical evaluation and suggesting proposed physical architectures along with detailed designs2.
  • Installing, configuring and maintaining applications with IT infrastructure.  


WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor of Arts/Bachelor of Science
  • Required Experience: 10+ years of related experience
  • Demonstrated ability to support a 24x7x365 environment leading troubleshooting efforts for any customer impacting issues / severity events.
  • 5+ years of experience in a similar environment
  • Excellent communication and problem solving skills
  • Location: Rockville, MD (Hybrid work environment)
  • Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting.
      - US Citizenship or Green Card Holder required
      - Must have been in the US for at least 3 out of the last 5 years.


GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
     

#GDITFedHealthJobs   

Work Requirements
Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.