Cyber Security Analyst Associate - TS/SCI with Poly

Clearance Level
Top Secret/SCI
Category
Cyber Security
Location
Annapolis Junction, Maryland

REQ#: RQ45653

Travel Required: None

GDIT is looking for a Cyber Security Analyst Associate to to support a 24X7 Security Monitoring & Response desk, which provides Information Security support enterprise-wide in an efficient and accurate manner. You will be considered as the gateway for security event management.  You will provide end-to-end support provide support for all assigned areas. The goal is to make sure that the client values are maintained to the standards set forth by the company & core values.

Include:

  • Providing first level contact and tasking to resolutions to client tasked issues
  • Properly escalating unresolved events to the next level of support or management
  • Tracking, routing and redirecting problems to correct resources

Position Responsibilities

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update event data and produce monthly metrics to client
  • Follow up with client, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of security procedures, products and services

Position Requirements

  • TS/SCI with a Polygraph is required
  • 8570 Compliant certification
  • Working knowledge of service desk environment, software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science + 0 years of relevant experience OR equivalent combination of education and experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.