The (SAaaS) ServiceNow Engineer delivers enterprise level services and capabilities while working with collaborative Agile development teams to deliver quality, innovative, and highly scalable web-based applications to end clients. The ideal ServiceNow Engineer has prior experience patching cloud servers and applications, helping with the design of in-flight data correction when workflows change, responding to application or module service outages, monitoring system performance, and troubleshooting systems issues. Other duties may include light scripting and engineering ServiceNow, Tableau, and Splunk solutions in tandem with the Engineering team.
This position does not require shift work but may require being on-call on a rotation for call-in support and after-hours support for system upgrades.
Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices
Deploys approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
Develops and interprets detailed installation instructions and supporting documentation to affect system design deployments
Provides technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage
You’ll Bring These Qualifications:
An Active TS/SCI Clearance with Polygraph
DoD 8570 IAT Level II Certification – Security+
Experience in a Tier 3 ServiceNow role for at least 3 years
Experience with ITSM principles and ITIL best practices
Excellent communication and mentoring skills
These Qualifications Would be Nice to Have:
Knowledge of both Waterfall and Agile approaches
Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers
Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Software development and release management experience
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.