General Dynamics Information Technology the premier provider of high-tech IT solutions to the government IT market. General Dynamics Information Technology, we deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.
General Dynamics Information Technology is seeking a System administrator to provide application and operating system support.
This individual must be a forward thinker who can proactively plan, multitask, troubleshoot, and possesses excellent organizational and communication skills. The position is in support of GDIT’s contract with the Administrative Office of United States Courts – Administrative Office Technology Office (AOUSC-AOTO) in Washington DC.
The successful candidate must have experience supporting multiple operating systems and platforms to include: Windows 7/8/10, Apple OSX, Apple iOS. The position requires deep technical knowledge of systems, networks, and applications as well as a solid understanding of enterprise-level security frameworks, policies, processes, and standards. The candidate must have strong analytical skills for troubleshooting complex issues, attention to detail, and the ability to multitask in a fast-paced environment. Have a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at customer sites. Have experience in the set-up, configuration, use, and troubleshooting of computers. Opens, tracks, and closes incident and service request tickets; ensures problem ownership and promotes end-user satisfaction.
Responsibilities for this position include:
Provide day-to-day on site and desk side support to the end-user community.
Monitor and track existing incidents and service requests through closure.
Follow standard escalation procedures.
Support the service desk and deskside support leads by providing support for other activities outside of standard incident and service request handling.
Assists end-users with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software at a Tier II level - including, but not limited to: Network Connectivity, MS Office, Lotus Notes & Microsoft Outlook, tablet/smartphone support, Windows Operating System concepts, Apple (Mac) devices, and Printer devices (Local and Networked)
Stays in regular communication throughout the day with the Tier I, Tier II, and Management staff.
Excellent communication and interpersonal skills when dealing with both internal customers/external customers/staff
Maintains a professional attitude and appearance providing excellent customer service always, to include maintaining a good work ethic and assisting other analysts when needed.
Performs advanced troubleshooting and remediation activities. Handles end-user requests.
Supports continuous improvement in the process and quality of the operations.
Provide daily operational support for Microsoft Windows operating systems and applications
Review problems to understand the root causes of issues and ensure proper fixes are implemented
Monitor application and operating system performance and analyze and document problems.
Develop and maintain standards and procedures for applications across a complex computing infrastructure.
Responsible for following, developing, and maintaining comprehensive documentation for multiple environments.
Provides phone support to users during the time of peak demand as needed.
The successful candidate must have experience supporting multiple operating systems and platforms to include: Windows 7/8/10, Apple OSX, Apple iOS
Knowledge of general management and auditing techniques for identifying problems, gathering and analyzing pertinent information, forming conclusions, developing solutions and implementing plans consistent with management goals.
Experience remediating system vulnerabilities
Software and hardware troubleshooting skills
Ability to multitask and function in a fast-paced environment
Excellent customer support skills (In-person and on the phone).
Strong communication skills
Experience automating processes using PowerShell
Experience documenting processes and creating work instructions
Experience working as a part of a large team and working directly with customers.
Experience with Software and Image Management Systems (e.g. Quest Kace 1000)
Knowledge of the operating characteristics of various operating systems, e.g. Windows 7 and 10, Apple OSX, Apple iOS.
Technical knowledge of and experience with installing, upgrading, configuring and deploying end-user hardware
Knowledge of Remedy ticketing system
4+ years supporting Windows OS
ITIL Foundations Certification a plus
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.