Oversees facilitates and administers ITIL based service support in change management.
Responsibilities include the management and oversight of service delivery release management.
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Develops innovative and creative output based on interpretation and analysis that improve performance.
Manages processes in a complex service delivery environment.
Develops resolutions to complex problems that require the frequent use of creativity.
Identifies and leads continuous improvement activities in support of customer.
Influences others through their professional/technical expertise.
Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Problem governance and review, Change Advisory Board, Problem Review Board, etc.
Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
Presents operational and service level reports and explains service level support available to internal or external customers.
Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
Collaborate closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately
Secret Clearance Required
10+ years of relevant experience or equivalent combination of education and work experience
ITIL Intermediate Service Lifecycle certification
Experience with ITSM tools such as Remedy and ServiceNow
Strong verbal and written communication skills.
Strong ability to create and document processes.
" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.