Avaya Technician

Clearance Level
Atlantic City, New Jersey

REQ#: RQ120232

Travel Required: None
Public Trust: None
Requisition Type: Regular

General Dynamics has an opening for an On-Site Telecom Technician

The candidate must be able to program in Avaya Aura systems including, but not limited to Avaya Communication Manager and Avaya Aura Messaging Voicemail.

The candidate will

  • Program phone sets (digital, IP and analog)
  • Perform Moves, Additions, Changes (MACs)
  • Program requested feature changes
  • Provide voicemail support
  • Program mailbox
  • Complete password resets
  • Add or delete user mailboxes
  • Provide break/fix services on telephones
  • Troubleshoot and resolve phone-/data-cabling issues
  • Knowledge of station cabling and jacks
  • Assist in identification and resolution of other vendor line/circuit problems
  • Troubleshoot issues related to lines/trunks
  • Coordinate and act as focal point for problem resolution involving service provider.


  • 8-10 years of related telecommunications experience.
  • Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory)
  • Must be able to proficiently read, write and speak English


  • Knowledge of the principles, methods, and techniques used in PBX/Telephony troubleshooting and support.
  • Experience working with multi-tiered ticket handling/resolution systems
  • Monitor, maintain and administer the health of the local/core telephony infrastructure
  • Maintain and administer network infrastructure standards, documentation and fault tolerance
  • Proficient in administering Avaya systems
  • Document logical and physical network design changes
  • Follow ITIL-based process and procedures and escalate for technical assistance
  • Advise and make recommendations to management concerning infrastructure and related LAN issues
  • Validate and coordinate all scheduled maintenance
  • Understand client's operational and sustainment methodologies and processes
  • Gain familiarity with the client's current voice enterprise infrastructure
  • Present Monitoring/Test Results and Reports
  • Perform/support Voice Enterprise Services integration testing as required


  • Avaya ACSS-level certifications in Aura Communication Manager and CM Messaging
  • Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center, and/or Experience Portal with Proactive Outreach Monitor. (Desirable)
  • Prior experience as an Avaya Tier II helpdesk engineer. (Desirable)
  • ITIL v3 Foundation (Optional)

FAVES Citizenship Requirements:

3.14-3 Foreign Nationals as Contractor Employees (April 2008)

(a) Each contractor or subcontractor employee under this contract having access to FAA facilities,

sensitive information, or resources must be a citizen of the United States of America, or an alien who

has been lawfully admitted for permanent residence as evidenced by Alien Registration Receipt Card

Form I-151, or who presents other evidence from the U.S. Citizenship and Immigration Service that

employment must not affect his/her immigration status.

(b) Aliens and foreign nationals proposed under this contract must meet the following conditions in

accordance with FAA Order 1600.72A, chapter 5, paragraph 7 & 8:

(1) Must have resided within the United States for three (3) of the last five (5) years unless a waiver of

this requirement is requested and approved in accordance with the requirements stated in FAA Order

1600.72A, chapter 5, paragraph 9;

(2) A risk or sensitivity level designation can be made for the position; and

(3) The appropriate security-related background investigation/inquiry can be adequately conducted. (c)

Interim suitability requirements may not be applied unless the position is low/moderate in risk, and/or

temporary, and/or is not in a critical area position.

Bachelor’s Degree in a related technical discipline, or the equivalent combination of education,

Technical training or work experience.

  • Avaya ACIS-level certifications in Aura Communication Manager and CM Messaging

Embedded (R6.X), Contact Center, and/or Conferencing. (Desirable

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.