Tier I/II Help Desk Support - TS/SCI

Clearance Level
Top Secret/SCI
Systems Administration
Wiesbaden, Germany

REQ#: RQ99029

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

GDIT has an exciting opportunity for a Tier I/II Help Desk Tech to support U.S. Army Europe in Wiesbaden Germany. Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.

The Help Desk Tech will be responsible for providing Tier 1 and Tier 2 help desk and customer support, responding to, tracking, and following-up on telephone, e-mail, and team member requests for support. They Technician will also be responsible for the continuous review open service requests, prioritizing them based on customer mission requirements, and ensuring that issues are closed to the satisfaction of the customer.

Additional Duties

  • Enter support requests and track issues in the designated issue management system, triage requests, and coordinate with appropriate higher tier support personnel as required.

  • Provide support to end users on a variety of issues and systems including office automation software, scanning, printing, digital rights management, file recovery, user account management, password reset requests, and configuration of system settings such as session timeouts, password complexity, mandatory password change policies, etc.

  • Perform cable management to add, move, install, and troubleshoot issues at user workstations and within data center areas.

  • Provide management of Active Directory Organizational Unit’s to ensure compliance with organization policy.

  • Manage and coordinate executive Video Teleconference meetings and their associated scheduling system. Provide maintenance to VTC equipment.

  • Provide any additional administrative and touch IT support as required.

  • Responsible for being on-call 24 hours a day and coordinating leave and absence to ensure coverage.

  • Must be able to travel occasionally.


  • Candidates must be TS/SCI cleared.

  • A current IAT II Certification is required at time of hire.

  • Candidates should have at least one major industry certification (MCSA, CCNA, etc.)

  • A BS/BA in information technology or related industry training in performing systems administration support is preferred.

  • Relevant and related military or government experience performing systems administration support is desired.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.