Manages the functionality and efficiency of a group of computers running on one or more operating systems
Responsible for the analysis administration and support of voice, video, and/or data communications networks.
Analyzes, administers and maintains voice, video, and/or data communications networks.
Manages the usage and performance of voice, video and/or data communications networks.
Maintains network security and ensures compliance with security policies and procedures.
Evaluates hardware and software, including peripheral, output, and related equipment.
Participates in the development and implementation of network-related procedures and standards.
Participates in and may lead aspects of major network installations and upgrades.
Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
Develops and implements testing strategies and document results.
Provides advice and training to end-users.
Troubleshoots and resolves complex problems.
May provide work leadership to less-experienced network personnel.
Maintains current knowledge of relevant hardware and software applications as assigned.
Participates in special projects as required.
Lead a team that provides operations, maintenance and service support of voice, video, and/or data communications networks across the Enterprise.
Must be capable of integrating multiple teams within the Task Order to support the ECS Operations Mission.
Must display a vision consistent with supporting ECS Network Operations' Performance Based (PBS) Goals and Objectives.
Must be capable of developing plans and procedures consistent with PBS success.
Will be responsible for queue management functions
Monitors and responds to hardware and software problems using hardware and software testing tools and techniques.
Demonstrate network support techniques and experience.
Provides technical support and training to Team and end-users.
Ensure compliance with network security policies and procedures.
Provides minor server maintenance.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required.
Provides side by side Team support when needed to complete the mission.
Enforces Policy and Standards as appropriate.
Provides Administrative functions for the team to include but not limited to Performance Appraisals, Employee Counseling and Recognition, Employee In-processing and Resignation/Termination Actions, and Training Requests.
Submit After Action Reports (AARs) as warranted and provide customer briefings on operational issues.
Progressive knowledge of routers, switches, patch panels, concentrators, associated terminals, and related network hardware and software.
Experience with operating systems and applications as they pertain to the enterprise environment.
Provides system/equipment/specialized training and technical guidance to employees
Assist in the management of the Enterprise Network for resource availability.
Self-starter. Able to take the initiative to get the mission done with minimal supervision.
Security+ / DoD 8570 IAT Level II
5+ Years Experience
Strong Customer Support Skills Verbal and written (primarily interaction with customers over the phone) in a high visibility environment.
Able to work independently within a Team Concept (Network Operations Center).
Capable of multitasking in a stressful environment.
Technical Skills commensurate with CCNA and/or Network+ level technical knowledge.
Video Teleconferencing (VTC) experience.
Understanding of Information Technology Infrastructure Library (ITIL) principles at a foundation level.
Prior experience tracking and troubleshooting network outages.
Shift Work is required (work center is 24/7/365).
Must have a current TS/SCI Clearance and the ability to obtain Poly
" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.