TSS Technical Editor Senior ITC # 337

Clearance Level
None
Category
Technical Documentation
Location
Bossier City, Louisiana

REQ#: RQ89818

Travel Required: 10-25%
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. 

GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter.

At GDIT, people are our differentiator. As a Technical Editor Senior supporting USPS COSI, you will be trusted to work on developing, editing, and producing technical and graphical documentation for a variety of technical systems and platforms. This role will be in Bossier City, LA

As typical day in the life of a Technical Editor with GDIT include:

  • Creating and maintaining standard operating procedures for TSS projects with project leads and management.
  • Performing Gap Analysis to identify needed documentation.
  • Providing guidance and input to other team members to ensure documentation fit GDIT and program standards.
  • Creating and editing technical content for TSS customers.
  • Publishing content to ServiceNow environment.
  • Developing process flows to capture As Is state to look for inefficiencies, bottlenecks or redundancies.
  • Developing process flows to identify To Be state for new customers to assist defining work to be performed.
  • Utilizing SharePoint to manage team activities
  • Updating legacy documentation into current SOPs with SMEs and management.
  • Creating, updating, and managing SharePoint sites as well as document libraries.

Required Skills

  • BA/BS or equivalent years of experience
  • 5 or more years of technical experience
  • Experience writing operating procedure documents, knowledge based articles, and process flow diagrams (Visio- or similar process/diagram mapping software)
  • Experience with managing multiple tasks
  • Excellent communication and customer interface experience
  • Familiarity with a diverse range of software and systems (Ex. Cyber Solutions, Amazon Web Services, etc...)
  • Must be able to obtain Secret Clearance

Preferred Qualifications

  • Knowledge of Agile methodology is desired
  • Knowledge of ServiceNow is desired
  • Experience with SharePoint repositories and creating and managing workflows

Additional Information

  • Role may require some travel
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.