Develop and design training courses, for the company's program, applications and systems to include lectures and hands-on sessions.
Works closely with Training Leads, technical leaders, and subject matter experts (SMEs) to identify, update, and drive various training programs.
Works closely with the Knowledge Management team and assist as required by management.
Take service desk calls during call surges and times of low staffing or as required by management.
Analyzes issues and problems systematically, drawing sound conclusions and translating conclusions into timely decisions and actions.
Plan, implement and maintain an effective, vibrant training curriculum.
Provide the sharing of best practices, including workshops, one-on-one guidance, and troubleshooting.
Monitor training employees while they work phones or web tickets.
Maintain communications on knowledge sharing across the organization, and participate in orientation and training sessions.
Collaborates with others in their own unit and across boundaries. Willing to seek help as needed.
Open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.
Makes things happen; balances "analysis" with "doing". Sets high standards for self; Is committed to organizational goals.
Ability to interpret training manuals and guidance.
TS/SCI clearance required; must be able to pass CI Polygraph
Previous Service Center proficiency/technical ability and technical skills desirable.
MS Office suite proficiency.
Must obtain the following two certifications within 120 days of starting position: 1. Security+ CE or other DoD approved 8570 baseline certification 2. One of the following PWS 9.1 certifications: A+, HDI-CSR, HDI Support Center Director, HDI Support Center Analyst, ITIL Foundation, Microsoft 365
The likely salary range for this position is $24 - $36, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.