GDIT is currently seeking a Program Manager in Bethesda, MD to lead our Network Services team. In this role you will be responsible for managing a team of 65+ Network Engineers, Cyber Security Engineers, and program support staff at the National Institutes of Health (NIH). The team is responsible for the architecture, engineering, and day to day operations for NIH’s network. We are seeking a proactive, customer service minded leader to deliver innovative solutions and measurable results. The Network Services team promotes cohesiveness and team work; and this position will require the ability to exemplify and incorporate this culture of behavior.
Responsibilities and Tasks:
Provides overall Program Management and the delivery of all contract tasks and artifacts, ensuring that agreed service levels are met, all relevant procedures are adhered to, and all documentation is actively managed
Manage the activities of the IT network infrastructure support teams for architecture, engineering, infrastructure operations and project needs
Work closely with departmental managers to determine the maintenance and growth needs of the network
Develop and maintain service and process improvements, e.g. ITIL or other service delivery frameworks, for team service delivery.
Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results.
Respond to concerns from Stakeholders; coordinate implementation of new operational policies and procedures throughout the Network
Responsible ensuring all employees are receiving the necessary training and leadership within each of the IT units and supervising management and their performance records
Provide annual budgetary information; administer budgets expenditures throughout the year to the approved budget plan.
Develop and maintain network Disaster Recovery and Business Availability programs.
Design and verify effectiveness of data protection controls and user access to functionality within various clinical and business applications in conjunction with the Manager of IT Security.
Required Skills and Experience:
Bachelor’s degree, preferably in Computer Science or related IT expertise
Minimum of five years management experience in a complex IT environment.
Experience in managing a wide range of technical and functional resources; Senior architects, Network Engineers, Project Managers, and other program support resources
Experience managing government contracts, to include people management (employees and subcontractors), profit and loss, and customer satisfaction
Experience bringing innovation and implementing new vision into an IT enterprise organization
Ability to obtain a Public Trust
Desired Skills and Experience :
ITIL v3 Foundations
Experience in technology or information security aspect of Cisco, and other network technology
Attributes for Success:
Ability to perform and manage complex and time-critical tasks with optimum effectiveness and efficiency, often in high-pressure situations.
Ability to communicate effectively, including good written and verbak communication skills
Good interpersonal skills
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.