Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Assesses user needs and is able to solve a range of problems. Provides installation of new equipment and performs equipment modifications or enhancements. Prepares and maintains documentation for processes for policies and procedures related to computer systems and operations.
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Systems TechnicianII joining our team to support technical activities for GDIT's employee base in the Northern Virginia area.
**The Selected Candidate will be expected to be on-site ~3 days per week on a hybrid schedule in the Sterling office location.**
In this role, a typical day will include:
Provide client technology support services, including initial deployment of new desktops, laptops, peripherals and software, and provide general support services for all technical areas.
Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
Act as onsite operator for other technical and organizational teams to provide hands/eyes support as well as standard administration functions.
Reports directly to supervisor for IT related program decisions
Work both independently and as part of a team to identify and resolve issues.
Provide technical support and training to end-users.
Assists L I Technicians on team
Maintain current knowledge of relevant technology as assigned.
Participate in special projects as required.
Performs other related work as required.
HS/GED & 1+ years of directly related experience supporting end-user computing and customer support.
Must have experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office)
Must have experience with desktop/laptop and application support
Solid understanding of basic networking principles is required
Strong written and oral communication, and excellent customer server skills are required.
Must be able to work both independently and with a team
Must be able to obtain and maintain a Secret clearance
Unconstrained, creative thinker; problem solver, technologically savvy, results driven, and proactive individual who can work independently or as part of a team.
Additional technical certifications or training is a strong plus (CompTIA A+ or Security+ is nice to have).
Support for handheld devices (iOS, Android, Windows) a plus
Operational knowledge of the following is a plus: Active Directory and Group Policy, SharePoint, and Microsoft System Center products
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.