Hardware Technician - TS/SCI with Poly

Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Assesses user needs and is able to solve a range of problems. Provides installation of new equipment and performs equipment modifications or enhancements. Prepares and maintains documentation for processes for policies and procedures related to computer systems and operations.

Job Description

• AA/AS (or equivalent experience)

• 3+ years of experience

This position is will perform numerous functions to include Systems Administration, Property/Asset Management, Testing, and Configuration Management functions. This position may require standing for long periods of time. Up to 50% travel may be required for this position.

Key Responsibilities

System Administration

• Manages the functionality and efficiency of a group of computers running on one or more operating systems
• Helps maintain the integrity and security of servers and systems
• Maintains system documentation
• Interacts with users and evaluates vendor products
• Coordinates hardware and software installation and provides backup recovery
• Monitors policies and standards for allocation related to the use of computing resources
• Participates in systems testing and document results
• Provides advice and training to end-users
• Maintains current knowledge of relevant technologies as assigned
• Monitor IMS and reporting incidents with directives
• Monitor AMs/DMs to determine possible impacts to operations of services
• Monitor and clean-up orphaned tickets
• Monitor and enforce compliance of Incident Management Policy
• Maintain Incident Management policy
• Work to improve situational awareness
• Monitor and facilitate resolution of tickets older than 30 days
• Monitor and facilitate tasks for the Problem Management team
• Control, disseminate and monitor ticket queues 
• Draft Service Maintenance/Outage/Restoral Announcements
• Facilitate the creation and submission of after-action reports for major incidents and outages when applicable
• Communicate and coordinate with Incident Managers and/or representatives from other contracts when necessary
• Exercises independent judgement and decision making.
• Participates in special projects as required

Property/Asset Management

Develops and implements system improvements, processes, and procedures and training necessary to manage and protect government and corporate property investments; supervises assigned staff.

• Ensures timely receipt, acquisition, identification, documentation, maintenance, inventory, movement, and storage of property.
• Ensures proper disposition of obsolete and excess assets.
• Participates in the taking of physical inventories, and provides a quarterly inventory report.
• Ensures that periodic reviews are completed to verify that appropriate custodial organizations properly maintain and use property, and that records are properly maintained.

Testing

The ideal candidate will support software testing, QA, and CM activities. Reviews and evaluates software products and systems to ensure adherence to company and customer quality standards. Develops software/systems testing procedures and conducts tests.

• Work with software developers and engineers to understand requirements, identify test scope and acceptance criteria for release components
• Follow QA release checklist
• Provide QA input to improve installation guides and general deployment documentation
• Develop and update technical documentation such test reports
• As needed, provide other QA related and Configuration Management (CM support

Project Analyst

This position will provide full life-cycle support to multiple IT related projects. Candidates for this position should demonstrate problem solving skills, organizational and time management skills, and the ability to communicate effectively. Candidates will manage multiple IT projects working closely with engineering teams.

• Provide support to the development, review, and delivery of project deliverables
• Configuration Management of project deliverables
• Identify, analyze, define, and coordinate user, customer and stakeholder needs and translates them into functional and system-level requirements.
• Participate in deployment reviews to provide input on functional/system-level requirements, product designs, schedules, or potential problems.

The likely salary range for this position is $59,571 - $89,357. This is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.