The responsibilities of the Support Desk Technician include: • Provide technical assistance and support for user queries and issues • Respond to email messages for customers seeking help • Walk customer through problem-solving process • Follow up with customers to ensure issue has been resolved • Create user accounts and provide access control and role verification • Provide users with username and password reset capability • Perform Naval Message parsing • Understand, support and implement AWIS processes and procedures as they apply to the role • Screen, refer and diagnose reported issues • Process web application access requests • Provide end-user software troubleshooting and support for common reported issues • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions. Basic Qualifications: • HS Diploma • 1+ year of experience providing help-desk support in a call center environment. • Knowledge of the principles, methods, and techniques used in computer troubleshooting and support. • Knowledge of web applications • Security+ • Secret clearance
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.