Duties/Tasks/Responsibilities: • Provide Data Center access • Vegas Application experience / System Monitoring • Primary Customer point of contact for all related technical issues • Responsible for supporting operating systems and agency network systems. • Provide customer support service requiring broad technical troubleshooting skills. • General duties include; collecting, logging and implementing customer requirements/work orders, installation of desktop (and some server) hardware and peripherals, problem troubleshooting and customer support service support on all issues and problems related to the network and related elements (i.e., Microsoft XP, Microsoft Office, Windows 7, Lotus Notes, etc.)Provides a total customer support service as a single point of contact for all issues relating to IT and IS services for a particular customer. • Train users and answer questions. • Answer users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location. • Enter commands and observe system functioning to verify correct operations and detect errors. • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. • Oversee the daily performance of computer systems. • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. • Update and communicate with users about problem progress. • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. • Monitor events and perform corrective actions according to documentation. • Escalate incident reports to required groups and monitor as defined in SLA.
Independently provides technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
Troubleshoots system hardware and software specific issues.
Trains end users on the proper use of hardware and software.
Performs software installations and upgrades to operating systems and layered software packages.
Monitors and tunes the system to achieve optimum performance levels.
Ensures workstation/server data integrity by implementing standard software and hardware solutions.
Independently ensures data/media recoverability by following a schedule of system backups and database archive operations.
Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Ensures that performance and security of computers meet the needs of network users.
Applies practical knowledge of job area typically obtained through advanced education and work experience.
May evaluate existing systems and assist with planning long-term strategies.
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.