Customer Service Front Desk

Clearance Level
Customer Service
Raleigh, North Carolina

REQ#: RQ97151

Travel Required: None
Requisition Type: Regular

NCTracks was implemented by CSRA in July 2013 and used by the Division of Medical Assistance (DMA); the Division of Mental Health, Developmental Disabilities, and Substance Abuse Services (DMH/DD/SAS); and the Division of Public Health (DPH).  GDIT (CSRA) is the fiscal agent for NC DHHS and handles the daily operations and functionality enhancements to NCTracks.


Providers enrolled in DMA, DMH/DD/SAS and DPH health plans submit claims for payment of covered health care services through the NCTracks Provider Portal. NCTracks coordinates processing among the payers to ensure the proper assignment of the payer, benefit plan and pricing methodology for each service on a claim. NCTracks processes health care claims, prior approval requests, provider enrollment, finance, and other healthcare transactions.

This position will cover the front desk for the program. This role will interact with team staff, program leadership, vendors, customers and providers. This role will assist with the onboarding and offboarding of staff, facility requests, office supply ordering, breakroom management as some of the task. The position requires someone who is friendly, organized, and detailed oriented. This position is the front face for the program.

DESIRED QUALIFICATIONS: HS or equivalent + 2 yrs related experience

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.