Thank you for your interest in joining our team! This position will be providing the support to the Combined Air Operations Center (CAOC.) Our team works hard to ensure that the warfighter is able to complete the mission and ensure success through our dedication to the task, being determined to do the job right and dependable whenever called upon. Serving at either the CONUS location at Shaw AFB, located in Sumter, SC as well as OCONUS at Al Udied Air Base, Qatar.
Associates Degree or 2+ years experience
DISA Global Video Services certification or Polycom Certified Videoconferencing Engineer or Cisco Collaboration
Video Teleconferencing (VTC)/Multimedia Systems Support
Perform all technical support and O&M activities for VTC and multimedia systems
Provide Tier 1 and 2 technical support for VTC and multimedia system issues
Monitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operation
Schedule, coordinate and manage VTC resources, conference rooms, calendars and bridges; and set-up, establish and connect secure and non-secure VTC calls and bride connections
Assist local facilitators with conference room with set-up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections
Provide on-site technical support during DV-hosted (O-6 and above) VTCs
Install, configure, upgrade and maintain VTC suites, desktop VTCs, and audio/visual systems and equipment
Monitor and control VTC performance, utilization and capacity to ensure optimal system performance, availability, serviceability and recoverability
Evaluate new requirements, conduct site surveys, research and recommend solutions; and plan, engineer, design and integrate approved solutions
Formulate strategies, develop plans and prepare technical documentation for the integration of new VTC technologies into existing infrastructure
Evaluate existing infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of- support COTS products to government technical representatives
Recommend network design changes/enhancements for improved system availability and performance
Assist with tracking and management of COTS licenses, warranties, service level agreements renewals for VTC and multimedia systems equipment and software
Support on-demand and ad-hoc multimedia requirements
Develop and maintain up-to-date VTC and multimedia systems and architecture engineering, installation, configuration baseline and accreditation drawings, diagrams and documentation
Update and publish system diagrams and drawings semi-annually or as directed by the government
Develop and submit a VTC/Multimedia Systems Monthly Status Reports
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.