Help Desk/Support Specialist, with Polygraph

Clearance Level
Top Secret SCI + Polygraph
Category
Systems Administration
Locations
McLean, Virginia
Reston, Virginia

REQ#: RQ119425

Travel Required: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.


GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at McLean, VA.


At GDIT, people are our differentiator. In this role, a typical day will include:

  • Prior management experience
  • Lotus Domino
  • Lotus Notes
  • Outlook
  • Service Delivery tools
  • Demonstrated success managing enterprise service delivery, ticketing systems to include process workflow of Service Requests, Incidents and Change.
  • Self starter, minimal oversight,
  • Strong verbal and written communication.
  • Demonstrated success with customer engagement and customer satisfaction.
  • Good understanding following/developing SOP's and ability to recognize and implement efficiencies in service delivery.

REQUIRED QUALIFICATIONS:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Minimum of 10 years related experience.
  • Management experience
  • Service delivery tools, understanding of help desk ticketing systems (Service Request, Incident, etc.), understanding of SLA's/KPI's.

WHAT GDIT CAN OFFER YOU

  • Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
  • Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
  • Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust

Develops advanced technical solutions for the management of networks, software, hardware, configurations, and architectures

Troubleshoots highly complex system hardware and software issues

Develops training materials for end users on the proper use of hardware and software

Develops implementation plans for software installations and upgrades to operating systems and layered software packages

Monitors and tunes systems to achieve optimum performance levels

Ensures workstation/server data integrity by implementing standard software and hardware solutions

Leads efforts to ensure data/media recoverability by following a schedule of system backups and database archive operations

Conducts advanced hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines

Develops performance and security plans for computers that meet the needs of network users

Evaluates existing systems and plans long-term strategies

May coach and provide guidance to less-experienced professionals

May serve as a team or task lead

EDUCATION AND EXPERIENCE: BA/BS or equivalent, 10+ years of experience

#OpportunityOwned
#GDITCareers
#GDITLife
#WeAreGDIT
#GDIT Careers
 


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.