Customer Service Representative, Barbourville, KY

Clearance Level
Barbourville, Kentucky

REQ#: RQ101627

Travel Required: None
Public Trust: Other
Requisition Type: Pipeline

General Dynamics Information Technology is looking for Customer Service Representatives for the United States Citizenship and Immigration Services Customer Engagement Center (USCIS CEC).

Are you looking for a new career with great benefits?

We also offer,  School Schedule flexibility, Monday-Friday, work shift schedules 8am to 9p., Quarterly/month incentives, Referral bonuses.

Apply Today! One of our recruiters will contact you directly to provide additional information and schedule a time for you to meet with our team. #KYCSR

Once the candidate reach proficiency in the USCIS Program they will have the opportunity to work from home ​


General Dynamics Information Technology, in Barbourville, KY is looking for Customer Service Representatives for the USCIS CEC Immigration Program.

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
  • Basic Qualifications
  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Other Qualifications
  • Basic communication skills
  • Call center experience preferred
  • Ability to follow oral and written directions
  • Ability to meet professional standards towards project and co-workers
  • US Citizenship is required, as stated in the contract - Must be able to obtain and maintain a government security clearance.
  • Candidate must live within 60 minutes of the facility

Work Environment:

  • Office environment
  • May require shift work
  • Performs clerical or administrative duties as assigned.


We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.