NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Skill Level Requirements:
Technical knowledge of VoIP / analog telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
Technical knowledge of instant messaging systems, preferably Cisco Jabber.
Technical knowledge of video streaming to include set top box and Vbrick.
Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs.
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
Manage resource availability and conflicts for Video Networks.
Possess understanding of TCP/IP, H323, E164 and SIP protocols.
Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations.
Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Ensure compliance with network security policies and procedures.
Create and report all outage notifications and network related issues according to standard operating procedures.
Provides system/equipment/specialized training and technical guidance to lower skill level employees.
Provide After Action Reports (AARs) for Problem Management resolution.
Assist in responsibilities as tasked by GDIT Management.
Participate in special projects as required by GDIT Management.
Effective Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 3+ years of directly related work experience. Training in the realm of CUCM as appropriate to tiered technical level for position.
IAT II (Security+ CE)
CCNP Collaboration (Highly Desired)
Must have a TS/SCI Clearance and the ability to obtain required Polygraph.
This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.
The likely salary range for this position is $60,000 - $90,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.