ITSM Architect

Clearance Level
Top Secret
Software Development
Fort Meade, Maryland
Remote, Based in Maryland

REQ#: RQ96931

Travel Required: 10-25%
Requisition Type: Regular

GDIT is seeking an ITSM Architect to help support an exciting new Cloud Service Offering contract, Defense Enterprise Office Solutions (DEOS), in Fort Meade, MD. This position will require the employee to report onsite at least 3-4 days a week. 

NOTE: This position is contingent upon contract funding and tasking. 

The ITSM Architect will:​

  • Lead the planning, design, development, implementation, operational sustainment, and continual improvement of IT Service Management (ITSM) capabilities to optimize the efficiency and effectiveness of service delivery to DoD customers and end users.

  • Research, develop, and recommend solutions to integrate people, processes, and technologies to improve ITSM operations and Cybersecurity posture.

  • Provide expert-level analyst and advisory services, including advanced-level process automation leveraging industry best-in-class ITSM tools, including enterprise platform solutions, such as ServiceNow.

  • Analyze strategy, concept of operations, and tactics, techniques, and procedures development applying DoD and industry practices, including IT Infrastructure Library (ITIL), ISO 20000, and the DoD Enterprise Service Management Framework (DESMF). 

  • Recognized for strong expertise in industry issues and trends.

  • Utilize functional area expertise gained through direct industry experience to assess the operational and functional baseline of an organization and its organizational components. Examples of the functional areas would include Human Resources, Finance, Supply, Service, etc.

  • Works with senior managers and executives to provide industry vision and strategic direction with regard to their enterprise.

  • Guides the determination of information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals.

  • Generates functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization.

  • Participates in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products, such as ERP implementations.

  • Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks, possesses ability to meet and operate under deadlines. 

Required Qualifications:  

  • Active DoD TOP Secret clearance  

  • IAT Level II Certification  

  • Bachelor’s Degree or higher in Computer Science or equivalent field

  • 4 years experience 

  • 3+ years managing Office 365 services in a large-scale environment 

  • Experience with commercial cloud services

  • Ability to thrive in a highly collaborative, fast-paced, growth-focused environment 

  • Able to report onsite as indicated above

Desired Qualifications:  

  • Experience with AWS, Azure and/or GCP cloud services

  • Experience with Agile software development

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.