GDIT is seeking a NetOps Engineer to help support an exciting new Cloud Service Offering contract, Defense Enterprise Office Solutions (DEOS), in Fort Meade, MD.
This position will require the employee to report full-time onsite in Fort Meade, MD.
The NetOps Engineer will work with the ITSM Architect to identify, implement, test, and sustain NetOps tools to monitor and automate IT operations for the DEOS program. The Engineer will leverage AI/ML capabilities within or external to the NetOps tools to provide anomaly detection and behavioral correlation and integrate with ServiceNow to automate ticket creation and routing to appropriate teams. As the primary architect and implementer, you will be trusted to configure and maintain the platform to support multiple government agencies, to help manage the DEOS environment with data-driven automation.
In this role, a typical day you will:
Writing Event and Alert rules
Leverage APIs for components to communicate with NetOps tools and ServiceNow
Knowledge in selecting the configuration item bindings in event rules
Writing Alert correlation rules using scripting
Support development activities including troubleshooting and resolving issues in our dev, test and production environment.
Actively participate in agile meetings with product and program management
Brief customers on phone or in person for project kickoffs, progress reviews, or closeouts
Travel to customer site, customer engagements, or GDIT office when required
Have a proactive attitude and a willingness to “go the extra mile” to get the job done
Additionally, GDIT is seeking a candidate that has integrated NetOps tools with ServiceNow to achieve business outcomes. Responsibilities include but are not limited to:
Acts as a high level technical expert and addresses issues relating to systems integration and compatibility.
Works with project managers, developers, and end users to ensure application designs meet business requirements.
Estimates size and schedule for software enhancements.
Reviews existing programs and assists in making refinements, reducing operating time and improving current techniques.
Responsible for program design, coding, testing, debugging and documentation.
Instructs, directs, and checks the work of other task personnel.
Responsible for quality assurance review and the evaluation of existing and new software products.
Active DoD Top Secret clearance
IAT Level II Certification
10 years of experience (additional years of experience and/or certifications may be considered in place of education)
3+ years managing NetOps tools
Integration experience with ITSM tools, such as ServiceNow
Integration experience with monitoring and management of Microsoft collaboration services in a large-scale environment a plus
Integration experience with monitoring and management of commercial cloud services (AWS, Azure, GCP) is a plus
Experience with Agile software development is a plus
Ability to thrive in a highly collaborative, fast-paced, growth-focused environment
Able to report onsite as indicated above
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.