The Regional Support IT Manager acts as the assistant to the Regional Support Service Manager, manages the assigned regional staff, and coordinates plans and status with the other core services. The IT Manager is also responsible corporately for assisting the Regional Leads with business development ideas within each remote operation region.
The successful candidate will be customer oriented, experienced at supporting Department of Defense (DoD) personnel. Routine tasks include:
Provide production system status to the government representatives
Review shift turnover checklists
Gather information for and conduct bi-weekly staff meetings
Gather information for and conduct weekly leads meetings
Provide off-hours on-call support
Work daily adhoc tasks in support of critical mission requirements.
Participate in the development of WAGs/ROMs/ECPs and white papers
Attend daily/weekly Enterprise Status Meetings and provide continuous system status
Proactively and actively monitor all systems to ensure they are functional
Maintain a strong network of Regional Support Personnel who are able to identify, diagnose, and correct production system issues.
Coordinate efforts between production system and external vendors to resolve production system problems
Assign tasks to shift leads and personnel to ensure daily operations continues
Ensure shifts follows the Enterprise Service Center processes and procedures
Provide ops status to UDS leadership team.
Engage factory as needed to get status on high-level unresolved incidents.
Ensure all system install/upgrade problem are performed according to engineering installation package.
Perform personnel actions as required for on-boarding and out-process.
Coordinate PSOC staff to provide direction on the level of effort needed for their support.
Oversee PSC SA’s maintenance activities on PSOC monitoring servers
Coordinate staff coverage and scheduling
Coordinate the delivery of new monitoring tools and upgrades with appropriate Government customer program office
Designated authority to request site leads to create new PSOC staff accounts
Coordinate with various Government customer projects, operational production managers, and development Program Offices concerning future baseline updates and/or ConOps changes.
TRAVEL REQUIRED: 10% or as needed
Active TS/SCI clearance
BA/BS (or equivalent experience), 8+ years of experience
In Depth knowledge of Customer’s Imagery Libraries, Production System software and hardware, Enterprise systems, production system workflow, Government customer domain knowledge
Must have technical experience in order to effectively speak to production/technical issues when required.
Must have excellent interpersonal skills; be able to handle multiple tasking.
Must be able to work in a matrixed organizational structure.
Master’s degree and 10+ years relevant work experience or equivalent relevant work experience.
Must be familiar with our Government customers’ organizational structure.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.