Help Desk Analyst

Clearance Level
Systems Analysis
Guantanamo Bay, Cuba
Onsite Workplace
Key Skills For Success

help desk

Help Desk Services

Help Desk Support

IT Service Desk


REQ#: RQ142295
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Service (Help) Desk Analyst

Guantanamo Bay, CUBA

Secret Security clearance required

Person hired for this role will work with our Service Desk team, troubleshooting servers, computers and other technical systems for end users.

Some of tasks performed are:

Collects and performs analysis on information from system users to formulate the scope and objectives of the system with moderate supervision.

Prepares in-depth flow charts, models, and procedures along with conducting feasibility studies to design possible system solutions.

Conduct form design and layout activities with moderate guidance from manager. Performs preparation of systems specifications.

Under moderate supervision, prepare and maintain technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systems.

Applies practical knowledge of job area typically obtained through advanced education and work experience.

Performs analysis and systems designs.


  • Secret Security Clearance is required to start.

  • IAT-II certification (e.g., Security + CE or equivalent) and a current Computing Environment (e.g., MD-100) certification or MCSA.

  • BA/BS (or equivalent experience)

  • 2+ years of experience

#SCITES #defenseoconus #armajobs #gditpriority

Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree


CYSA +ce - CompTIA

Microsoft 365 Certified Modern Desktop Administrator Associate - Microsoft

Microsoft Modern Desktop Administrator: Windows 10 (MD - 100) - Microsoft

CompTIA - Security+ CE - CompTIA

Systems Security Certified Practitioner (SSCP) - (ISC)2

Travel Required



U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.