Customer Delivery Manager

Clearance Level
Business Process Analysis
Rockville, Maryland

REQ#: RQ66787

Travel Required: None
Requisition Type: Regular

General Dynamics Information Technology is seeking a detail oriented, intelligent and motivated Customer Delivery Manager with strong communication skills that is interested in becoming part of our strong FDA team. This position provides an opportunity to work closely with our Food and Drug Administration customers. As a Customer Delivery Manager, you will be part of an agile delivery team focused on delivering new customer-facing cloud-based applications with an emphasis on providing high value features to our customers. You will serve as a key point of contact for the team working closely with the FDA Product Owner for a key strategic initiative for both FDA and GDIT.


  • Participate and lead customer-facing communication, reporting on Sprint progress, burn down, velocity and story points
  • Oversee analysis and documentation of customer's business requirements and processes
  • Oversee planning and design of business processes; assist in formulating recommendations to improve and support business activities.
  • Work with the Implementation team to develop release plans and ensure product backlogs are well-groomed, prioritized and visible to all stakeholders
  • Assist team to become self-organizing and self-managing to achieve its goals
  • Ensure the team’s “definition of done” is well defined on the story, sprint, and release levels
  • Be part of a continuous improvement mindset and recommend adjustments to established delivery practices
  • Participate in Scrum meetings to represent Product Owner and ensure cross-team collaboration and coordination of release plans
  • Assist in the research and assessment of business goals, objectives and needs to align information technology solutions with business initiatives
  • Participate in testing activities such as functional testing and user acceptance testing (UAT).


Required Skills and Experience:

  • Bachelor’s degree with 8+ years of experience (or equivalent combination of education and experience)
  • 5+ years’ of Agile experience
  • Experience managing projects with multiple key stakeholders
  • Experience managing multi-system projects and self-organized, cross-functional project teams in a matrixed environment
  • Familiar with Agile values, principles, processes, and methods such as iterative and incremental development, burn down, continuous integration, test-driven development (TDD), unit testing, code refactoring, pair programming, and/or Scrum ceremonies
  • Moderate knowledge of the JIRA tracking tool

Desired Skills and Experience:

  • PMP certification and Second level Scrum Master certification (CSP, SAFe Agilist, SAFe Practitioner)
  • 3+ years agile team facilitation experience (e.g. Scrum Master, Agile Facilitator etc.)
  • 1+ years program coaching/mentoring (approximately 2-3 portfolios, 5-10 teams)


  • Strong written and verbal communication skills
  • Energetic, goal oriented, proactive, innovative, hardworking, and patie
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.