At GDIT, cyber security is not just a singular part of our mission—it connects every one of us because it’s embedded into every aspect of what we do. GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on an CSITO - Agent joining our team to support Customer activities at Herndon, VA. At GDIT, people are our differentiator. As an CSITO - Agent supporting the Customer, you will be trusted to work on innovative solutions that will transform and enhance the Enterprise IT environment to meet the growing global mission. In this role, a typical day will include: Provide in-depth Tier 1 and Tier 2 support and problem resolution for technology products and/or applications. Depending upon the area of assignment, work may include the following activities: technology or systems-related, centralized customer service center functions; developing and improving the processes of a centralized technology customer service center; interfacing daily with representatives from all elements of the Enterprise IT to resolve technical issues and outages; identifying, analyzing, and implementing process changes; developing performance measures for the Enterprise organization; soliciting and tracking customer satisfaction feedback; managing the transition of IT service and infrastructure initiatives; providing technical guidance and direction to component close support teams for all new and component specific applications and deployments. Provide Support to projects to include estimate development and processing, surveying, and desktop hardware installation involved in deploying hardware such as desktop/peripherals installation & replacement, workstations and KVM gear/cabling, telephones, commercial telephony distribution closet port and drop provisioning and management, desktop VTC, printers, servers, LAN closet switching, routing, and patch panel configuration, drops to offices and zone box aggregation points installation, horizontal backbone cabling. Field user support requests (incidents, questions, request entry support, etc. remotely over phone or chat channels. Resolve issues for users remotely when possible. Search for knowledge articles to find existing solutions to problems (KCS). Create knowledge articles to record solutions to new problems (KCS). Follow procedures for user interaction and escalation of issues. Perform DTO operations, if appropriately trained and certified. Performs CMA activities, if appropriately trained and certified. WHAT YOU’LL NEED: Associate degree (in an IT-related field) 6+ years or relevant experience Technical skills TS/SCI w/ Polygraph REQUIRED Certifications: CMA if performing CMA functions; DMA if performing DTO functions WHAT GDIT CAN OFFER YOU: Full-flex work week 401K with company match Internal mobility team dedicated to helping you own your career Collaborative teams of highly motivated critical thinkers and innovators Ability to make a real impact on the world around you Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.
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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.