Customer Service Supervisor - VA ESDMS

Clearance Level
None
Category
Customer Service
Location
Bossier City, Louisiana

REQ#: RQ89875

Travel Required: None
Public Trust: Other
Requisition Type: Pipeline
As a Customer Support Supervisor on our VA ESDMS team you will motivate, coach, and develop a team of help desk professionals.  Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment while supporting a large federal government contract at our facility in Bossier City, LA.   If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging. 
 In this role YOU will:
  • Model high ethical and professional conduct
  • Maintain focus on client and operational goals while ensuring customer satisfaction
  • Provide administrative support to assist with the management of day-to-day operations
  • Prepare and give presentations
  • Aid human resources by interviewing prospective candidates and employing personnel management methods
  • Lead a team of call center representatives using proven coaching methods
  • Monitor performance to assure quality of service
  • Routinely supervise, monitor, and evaluate team metrics for quality of service and to ensure compliance with Client Service Level Agreements
  • May be required to handle customer calls in case of extraordinary call volume circumstances
  • Follow established practices and procedures in support of Service Desk operations

   

What We Are Looking ForYou MUST have:
  • A high school diploma or equivalent AND;
  • 5 or more years of experience working with call center software and programs (Education may be substituted for years of experience) and/or
  • 5 or more years of experience working with organizational functions and personnel
  • Must be a US Citizen
  • Must be willing to work any shift, 24 x 7 x 365​


Even BETTER if you have:

  • Bachelors degree in Business or related field
  • 5 or more years of experience managing a team
  • Call center management experience HIGHLY preferred
  • Excellent business and analytical problem solving skills
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.