Service Desk Project Manager

Clearance Level
Top Secret
Program Management
Washington, District of Columbia
Onsite Workplace
Key Skills For Success

Information Technology (IT) Services

ITIL Framework

People Management

Program Management

Service Desk Management

REQ#: RQ162223
Requisition Type: Pipeline
Job Description

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Transform technology into opportunity as a Service Desk Project Manager, with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, we put our people first. As a Service Desk Project Manager, supporting our diplomacy customer, you will be trusted to work on this program.


  • An active Top Secret or higher-level security clearance

  • An active certification in ITIL 4.0 Foundations

  • At least 8 years of total Information Technology experience, including 1 year of experience working with the intelligence community

  • 3 years of experience overseeing an IT Service Desk


  • Experience working with Service Now ITSM (IT Service Management software)

  • Effective communications with both written and verbal

  • Possess active HDI Certification.


  • 401K with company match

  • Customizable and comprehensive health and wellness packages
    Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Challenging work that makes a real impact on the world around you

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holidays

Work Requirements
Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree


Travel Required

Less than 10%


U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.