Front Desk Service Associate TS/SCI w/Poly

Clearance Level
Top Secret SCI + Polygraph
Business Administration
McLean, Virginia

REQ#: RQ120607

Travel Required: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Logistics Generalist III joining our team to support our customer activities.

At GDIT, people are our differentiator. As a Front Desk Service Associate, you will be trusted to work independently and deliver agile solutions.

The SURVEYOR Front Desk Service Associate (FDSA) is a critical position on the contract and requires the candidate to work independently, with little to no oversight and supervision either by GDIT or customer management. The FDSA must, on a daily basis, provide independent and critical judgment in making the daily decisions required to maintain customer administrations and operations.

The FDSA position will require the candidate to supervise and direct the actions of 4 metro couriers during their daily tasks and make sound judgements regarding how these couriers are deployed and conduct daily business operations.

The FDSA will also be tasked to direct and maintain these multiple GDIT and customer databases and interpret and analyze the data generated by those systems. The FDSA will be required to assess the date and provide input and judgement ensure that proper data integrity is maintained through the data lifecycle process.

Additionally, the FDSA will also be responsible for the overall health and status of customer data and be required to make independent decisions regarding that health. This includes the transfer, cataloging, and tracking of data generated by Metro Couriers, providing an ongoing analysis of this data to enable the couriers to be directed in the most efficient and cost-effective way while support customer operational requirements, including the distribution of this data to the end-use customer. The FDSA will use this data to develop an overall gauge of health of the SURVEYOR operation and propose and implement efficiency strategies that they develop based on the data.  This will be done as a continuing part of the FDSA duties and will work with GDIT and customer management to achieve overarching goals required by the customer.

The FDSA is responsible for daily business operations and is expected to work independently to oversee the onsite administrative and operational functions of the SURVEYOR Program. The customer allows SURVEYOR FTE to operate with a large degree of autonomy and the FDSA will direct administrative and office functions with little to no direct supervision. Also, after con=tract award, when the bulk of the SURVEYOR program will move to an offsite location, the FDSA will be stay at the customer headquarters location and will be required to work autonomously with little or no direct GDIT or customer supervision.

This will require the FDSA to use sound judgment when required to interact with outside mission partners to correctly and timely distribute data to various offices and internal organizations to ensure that incoming and outgoing data sets are delivered as mandated by policy. The FDSA is provided the latitude to deviate from this policy if operational requirements dictate.

As a secondary role, the FDSA is required to work with the designated funds and manager maintain accountability of customer cash (approximately $18 - $20k per month) and to provide auditing oversight to ensure that funds are spent within guidelines.  

During the course of these above duties and activities the FDSA, if they see fit and within reason, will be able to modify and/or deviate from established Standard Operating Procedures and process at their desertion to achieve stated customer goals in order to meet overall customer requirements.

Position Requirements:

  • TS/SCI with Polygraph
  • BS Degree and 8 years of related experience or equivalent combination of education and professional experience


  • 401K with company match

  • Challenging work that makes a real impact on the world around you

  • Diverse, highly collaborative teams

  • A culture of mobility to foster your career growth goals

  • Education and training opportunities

  • Supporting a mission that is important to leverage technology and deliver agile solutions while working in a team-oriented environment



About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.