Business Process Analyst

Clearance Level
Business Process Analysis
Stennis Space Center, Mississippi

REQ#: RQ109592

Travel Required: Less than 10%
Public Trust: NACI (T1)
Requisition Type: Regular

GDIT has partnered with NASA to consolidate select Procurement, Finance, Human Resources (HR) and Information Technology activities from the ten NASA Centers into a single shared services center located at the Stennis Space Center in southern Mississippi.

The NASA Shared Services Center’s (NSSC) mission is to provide timely, accurate, high- quality, cost-effective, and customer-focused support for selected NASA business and technical services.  

GDIT has an opportunity at the NSSC for an Business Analyst, preferably with an IT background to contribute to our success in providing Quality & Performance Measurement Services for NASA.  This will be a permanent position with the ability for work to be performed onsite or remotely.

NASA employs a large number of research scientists, engineers, project managers, technology positions, and administrative professionals.  As a result, the NSSC supports the majority of HR services, Procurement oversight of the Grants and SBIR/STTR research monetary allocations, Financial services which include Accounts Payable / Accounts Receivables and NASA Travel assignments. The NSSC also employs a full customer service call center for NASA personnel.

The Business Analyst will monitor, organize and report monthly, quarterly and annual Performance Measures (Metrics) as required by the NSSC/NASA contract using automated Performance Analytic Dashboards. Responsibilities will include but not limited to research, analysis, and investigative techniques to ensure the integrity of the data being reported which includes working with both NASA and Contractor employees and their functional area supervisors.


  • Knowledge and experience applying the contractual requirements to meet the Performance Measurement standards, functional guides, and classification policies, principles, concepts, practices, and techniques.
  • Knowledge of analytical and investigative techniques to develop probing questions, discover facts, and recommend solutions for reporting of the metrics within ServiceNow Automated Performance Analytic Dashboards -  experience with Quality standards are preferred but not required.           
  • Excellent written and oral communication techniques to develop and present findings, status reports, and correspondence that foster understanding of findings and recommendations.
  • The ability to understand and work within the Agile/Scrum process – Initiate Business Rules, Develop Process requirements, Evaluate processes for improvements and monitor the metrics to ensure they are reporting correctly.
  • Preferred experience with ServiceNow application and developing and managing automated reporting and dashboards
  • Proven ability to meet strict deadlines while handling a high volume of work

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.