Program Assistant (Case Files)

Clearance Level
Remote, Working from District of Columbia
Key Skills For Success




REQ#: RQ165970
Public Trust: NACI (T1)
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

The Case Files Analyst is responsible for managing, analyzing, and submitting responses to document requests, in support of a government agency. Duties include:

  • Manage a shared inbox that receives requests for information. Log, track and assign requests to oneself and other team members as necessary.
  • Analyze requests to understand who the requestor is, what information is being sought and what information can be released based on requestor’s affiliation to the information and SOPs.
  • Collaborate with various stakeholders such as program and/or customer staff to compile the requested documents.
  • Review files and redact information as directed by SOPs. Analyzes complex or unique requests by reviewing previous scenarios and seeking guidance from the team/leadership.
  • Submit completed requests to the requestor based on urgent or standard timelines.
  • Manage, track and authorize child advocate appointments for program participants.
  • Participate in special projects as required such as fulfilling large document requests in response to litigation inquiries. 
  • Assist the FOIA team with processing requests and other tasks as requested. 


Bachelor’s Degree in Social Sciences or relevant field preferred.

High School Diploma is Required


2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations.

Must have demonstrated experience working with sensitive documentation, an understanding of the proper handling of PII and experience following SOPs outlining the release of information.

Excellent written and verbal communications skills

Strong organizational skills and attention to detail

Experience working with underserved/vulnerable populations preferred.

Experience with Microsoft Office (Outlook, Word, Excel and Access).

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree


Travel Required


About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.