Software Developer Manager - Active TS/SCI /w Full Scope Poly

Clearance Level
Top Secret SCI + Polygraph
Software Development
Annapolis Junction, Maryland

REQ#: RQ113636

Travel Required: Less than 10%
Requisition Type: Regular

We are GDIT, one of the largest IT and mission services providers to the government. We offer our customers the power of choice through a vast cloud ecosystem. 

The ServiceNow Ticketing Development lead will be responsible for driving a sprint team of software developers focused on ticketing (ITSM), metrics, and SecOps components of the ServiceNow platform. This lead will ensure fixes, enhancements, modernizations efforts and upgrades to the systems are properly defined, planned, tracked, & led. The lead will partner closely with other sprint teams and service owners to understand critical issues, prioritize the most important efforts and innovate solutions. This lead will ensure risk is minimized and solid software development practices are followed. 

This lead is responsible for providing software design expertise and leveraging knowledge of the ServiceNow platform to offer guidance and direction. The lead is responsible for effective and efficient communications both internally within the ticketing sprint development team and externally with product and government stakeholders. The lead is responsible to speak knowledgeably on the customized ServiceNow on-prem implementation.

At GDIT, people are our differentiator. In this role, a typical day will include:

  • Responsible for the day-to-day Tier 3 development support for ServiceNow ticketing (ITSM), metrics support, and SecOps.

  • Accountable for the team’s weekly development point output and successful regular releases.

  • Responsible for minimizing defects, impacts from defects, and quick resolution of fixes.

  • Provides project management expertise, industry best practices and analytics to improve outcomes and likelihood of on-time and on-budget delivery.

  • Leverages Agile Scrum and actively works alongside the scrum leader at the sprint planning, grooming, and review ceremonies.

  • Maintain 24x7 staff coverage for after hour support.

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experiences.

  • Act as the escalation point for ITSM needs.

  • Negotiate times and define approaches for planned outages to reduce risk while supporting system stabilization efforts.

  • Collaborate closely with other sprint team leaders.

  • Support dedicated improvement and planning, and collection of feedback regarding effectiveness of services provided.


  • Active TS/SCI w/ Full Scope Polygraph

  • Education: Bachelor’s Degree and 5+ years’ experience in Information Technology or equivalent

  • Experience as a software developer

  • Experience with the ServiceNow platform

  • Excellent verbal and written communication skills as well as excellent presentation skills

  • Excellent interpersonal and relationship management skills

  • Strong vendor management and partner relation skills to identify and leverage resources internal and external to enhance services and capabilities that support business objectives

  • Demonstrated experience in establishing standard processes and managing performance to achieve key operational metrics

  • Capability to maintain the highest level of professionalism at all times.

Desired Skills

  • Security+ Certifications preferred

  • Experience working on Agile teams

  • Experience with the ServiceNow ITSM module

  • Detail oriented with experience leading an engineering team

  • Engineering project development and reporting

  • Responsible for evaluating, developing and planning future technology advancement

  • #ReferPolyTalentForCash


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About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.