Sr Help Desk Technician - Active Top Secret required

Clearance Level
Top Secret
Category
Systems Administration
Location
Washington, District of Columbia

REQ#: RQ125505

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular
Job Description

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

Our federal customer offers an opportunity for talented, motivated individuals to support systems used at the highest levels of the executive government.

Ideal candidates will be motivated, self-starters with great communications skills. 

Provide technical support for software and/or hardware issues. Troubleshoot and resolve training, networking and software issues. As needed, schedule and administer data conversion programs. Serve as technical and functional training expert

Tier 2 member needs to independently know when a trouble ticket is resolved and to make a sound decision to close it.  Also, if they can't solve the issue, then they need to decide to escalate the ticket to the appropriate systems admin for resolution.  In addition, if a ticket is sent back to the customer for action and sits too long with no action, the Tier2 member must decide how to handle that situation.  

Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software.

AA + 5years

Clearance Requirements:

Current Top Secret security clearance with SSBI conducted within the last 51 months is required.

Required:  DOD 8570-compliant cert (Sec+, CISSP, etc)

#JET


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.