Field Service Representative -1st Shift

General Dynamics Information Technology has an immediate opening for a Field Service Representative (FSR). The FSR is a systems administrator with a strong aptitude to troubleshoot Tier 1 technical problems in real-time both independently and within a team environment.

This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. General Dynamics Information Technology employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

The selected candidate will work a shift to support 24/7 operations alongside various teams and perform technical activities that impact the health, maintenance, and running of systems, software, and applications, including our FMV exploitation capabilities: the Multi-INT Analysis and Archiving System (MAAS). 

HOW A FIELD SERVICE REPRESENTATIVE WILL MAKE AN IMPACT

• Work with collaborative teams to support technical activities that impact mission critical systems, software, and applications

• Drive innovation to modernize technology and improve operations

• Drive resolutions for system interdependencies/issues

• Identify, recommend, and problem solve system issues to ensure systems, software, and applications are properly configured and running to meet customer needs

• Support team members, end users, and other engineer teams with a focus on communicating effectively across all stakeholders in a 24/7 operational environment

• Follow industry and department trends and developments to ensure services are consistent with/superior to industry best practices

REQUIRED TECHNICAL SKILLS

• MS Windows 10, Server 2016, Server 2019, SQL Server 2014/ 2016/ 2019

• Vshpere 6+, HP DL360+, HP MSA

• Visual Studio, Eclipse, Powershell 6+, SQL Script, PHP

• JBoss EAP 7.1, Active Directory, IIS 7+

• MS Office Suite 2016, Symantec Anti-Virus, Veritas Back-up Exec, Mediawiki

• Jira ticketing system

• Basic windows script knowledge and ability to understand a batch file. This includes following the path of the configuration in the batch file; creating your own batch files to perform desired tasks; and troubleshooting batch files to see where they may be broken.

WHAT YOU’LL NEED TO SUCCEED:

• 5 years of related experience

• Bachelor’s or Technology degree in Engineering or a related specialized area/field, OR equivalent 4 years job-related experience OR Master's degree with 3+ years of job-related experience.

• TS/SCI with Poly clearance

• Strong communication and collaboration skills, a self-starter who does not need training in system administration/Tier 1 support fundamentals, and flexible enough to work on a variety of different tasks and technologies.

• Experience with MAAS, Video processing and distribution experience, and SOP creation and maintenance is highly desirable

• This position is for 1st Shift: 6:00am - 2:00pm

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

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