Customer Services and Information Technology Officer, with Polygraph

Clearance Level
Top Secret SCI + Polygraph
Category
Systems Administration
Location
McLean, Virginia

REQ#: RQ104155

Travel Required: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.


GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at Tysons, VA.


As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to provide critical IT solutions and excellent customer service.

The Schedule is as follows:
Week 1: Sunday, Monday, Tuesday 12 hours each day (5:30AM - 5:30PM)
Week 2: Sunday, Monday, Tuesday, Wednesday 12 hours each day(5:30AM - 5:30PM), 1 day will be 8 hours
 

JOB RESPONSIBILITIES:

  • Work with a dedicated, highly skilled team of professionals.
  • Resolve critical IT-related issues that negatively impact the mission.
  • Monitor events and perform corrective actions according to documentation.
  • Escalate incident reports to required groups and monitor as defined in SLA.
  • Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team.\
  • Providing desk side support for hardware focused IT issues.
  • Collaborating with team members to identify process improvements.
  • Vegas Application experience / System Monitoring.
  • Customer point of contact for all related technical issues.
  • Provide customer support service requiring broad technical troubleshooting skills.
  • General duties include; collecting, logging and implementing customer requirements/work orders, installation of desktop (and some server) hardware and peripherals, problem troubleshooting and customer support service support on all issues and problems related to the network and related elements (i.e., Microsoft XP, Microsoft Office, Windows 7, Lotus Notes, etc.)
  • Provide a total customer support service as a single point of contact for all issues relating to IT services for a particular customer.
  • Answer users inquiries regarding computer software and hardware operation to resolve problems including requirements originating from a field location.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Update and communicate with users about problem progress.
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

REQUIRED QUALIFICATIONS:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Minimum of 10 years related experience.
  • Technical Skills: Vegas application experience, system monitoring experience, troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience
  • Strong customer service skills
  • Strong verbal and written communication skills
  • Security Clearance Level: Top Secret/SCI with Polygraph

DESIRED QUALIFICATIONS

  • Incident Management, Escalation Management

WHAT GDIT CAN OFFER YOU

  • Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
  • Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
  • Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

Develops advanced technical solutions for the management of software, hardware, configurations, and architectures. Provides interpretation to systems matters that are highly complex in nature.

Provides troubleshooting support for system hardware and software issues that are highly difficult in scope.

Develops training materials for end user training on the proper use of hardware and software.

Develops implementation plans for basic software installations and upgrades to operating systems and layered software packages.

Advises less experienced personnel on the monitoring and tuning of systems to achieve optimum performance levels.

Advises less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions.

Leads complex data/media recoverability following a schedule of system backups and database archive operations.

Use advanced techniques in hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Helps to develop performance and security plan for computer systems that meet the needs of network users. Provides guidance to less experienced personnel.

Recognized subject matter expert in job area typically through advanced education and work experience. Establishes operational plans. Manages large projects which will have medium to large impact on the company. Problems faced are difficult and often complex. Work performed is critical to the organization.

Uses advanced knowledge in evaluating and assessing existing network systems and planning long-term strategies.

May coach and review the work of less-experienced professionals.

May serve as a team or task leader. (Not a people manager)

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 10+ years of experience

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This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.