GDIT is looking for Intelligence Operations Support Manager in Annapolis Junction, MD
Responsible for supervising the Tier 1 Service Desk Technicians. Trains, coaches, and mentors employees on how to deliver the best customer service and achieve the team Service Level Agreements. Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed.
BA/BS plus 5 years experience OR equivalent combination of education and experience
TS/SCI with polygraph
Must be able to multi-task
A team player and have the ability to adapt in a dynamic, fast-paced environment
Must poses good communication and customer service skills
Shift: Monday - Friday between the hours of 6am-6pm including some weekends and holidays
CWIP - IAT level I Compliance:
Persons performing in this support role make the CE (Compute Environment) less vulnerable by correcting flaws and implementing IAT (Information Assurance Technical) controls in the hardware or software installed within their operational systems. Persons performing these functions, regardless of their occupational title (e.g. system administrator, help desk technician, information system technician etc.) are identified as part of the IA (Information Assurance) workforce and must be able to support requirements to recognize potential security violations, take appropriate action to report the incident as required by regulations, and mitigate any adverse impact in accordance with policy. (Reference: Policy 6-34) for Cyber Workforce Improvement Plan (CWIP).
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.