Desktop Support Tech III

Clearance Level
None
Category
Systems Administration
Locations
Springfield, Virginia
Springfield, Virginia

REQ#: RQ126601

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular

GDIT is seeking a Desktop Support Technician who will be responsible for providing installation, maintenance and troubleshooting support of information systems applications, backend and end user devices, and accompanying peripherals. Assesses user needs and is able to solve a range of problems. Provides installation of new equipment and performs equipment modifications or enhancements. Prepares and maintains documentation for processes for policies and procedures related to computer systems and operations.

In this role, a typical day will include:

  • Provides technical solutions to a range of technical problems.
  • Provides setup, installation, and troubleshooting support for systems, applications, and related appliances.
  • Prepares and maintains a range of documentation for processes and procedures related to computer systems and operations.
  • Provides incident response and performs customer support tasks in a timely and professional manner.
  • Contributes to the completion of specific programs and projects and may serve as a team or task lead of those projects.
  • May coach and provide guidance to less-experienced professionals.

Required Qualifications:

  • Associates degree or higher + 3 years experience or 5+ years of professional experience .
  • Knowledge of Windows 10, Desktop/Laptop and Server Hardware, Basic Networking, Office 365.
  • Certifications: ITIL v4, Azure Fundamentals and AWS Practitioner
  • Knowledge of Windows 10, Desktop/Laptop and Server Hardware, Basic Networking, Office 365.
  • Must currently hold or be able to obtain and maintain a Top Secret CI Poly clearance.

Strong Desired Qualifications:

  • Applicant to hold an Active Top Secret CI Polygraph Clearance.

Location:

  • Onsite

DEPEND ON US BECAUSE SO MANY DEPEND ON YOU:

  • Flex Time
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from (remove if non-technical role)
  • Rest and recharge with paid vacation and company-paid holidays


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.