This position is will perform numerous functions to include Systems Administration, Property/Asset Management, Testing, and Configuration Management functions.
Manages the functionality and efficiency of a group of computers running on one or more operating systems
Helps maintain the integrity and security of servers and systems
Maintains system documentation
Interacts with users and evaluates vendor products
Coordinates hardware and software installation and provides backup recovery
Monitors policies and standards for allocation related to the use of computing resources
Participates in systems testing and document results
Provides advice and training to end-users
Maintains current knowledge of relevant technologies as assigned
Monitor IMS and reporting incidents with directives
Monitor AMs/DMs to determine possible impacts to operations of services
Monitor and clean-up orphaned tickets
Monitor and enforce compliance of Incident Management Policy
Maintain Incident Management policy
Work to improve situational awareness
Monitor and facilitate resolution of tickets older than 30 days
Monitor and facilitate tasks for the Problem Management team
Control, disseminate and monitor ticket queues
Draft Service Maintenance/Outage/Restoral Announcements
Facilitate the creation and submission of after-action reports for major incidents and outages when applicable
Communicate and coordinate with Incident Managers and/or representatives from other contracts when necessary
Exercises independent judgement and decision making.
Participates in special projects as required
Develops and implements system improvements, processes, and procedures and training necessary to manage and protect government and corporate property investments; supervises assigned staff.
Ensures timely receipt, acquisition, identification, documentation, maintenance, inventory, movement, and storage of property.
Ensures proper disposition of obsolete and excess assets.
Participates in the taking of physical inventories, and provides a quarterly inventory report.
Ensures that periodic reviews are completed to verify that appropriate custodial organizations properly maintain and use property, and that records are properly maintained.
The ideal candidate will support software testing, QA, and CM activities. Reviews and evaluates software products and systems to ensure adherence to company and customer quality standards. Develops software/systems testing procedures and conducts tests.
Work with software developers and engineers to understand requirements, identify test scope and acceptance criteria for release components
Follow QA release checklist
Provide QA input to improve installation guides and general deployment documentation
Develop and update technical documentation such test reports
As needed, provide other QA related and Configuration Management (CM support
This position will provide full life-cycle support to multiple IT related projects. Candidates for this position should demonstrate problem solving skills, organizational and time management skills, and the ability to communicate effectively. Candidates will manage multiple IT projects working closely with engineering teams.
Provide support to the development, review, and delivery of project deliverables
Configuration Management of project deliverables
Identify, analyze, define, and coordinate user, customer and stakeholder needs and translates them into functional and system-level requirements.
Participate in deployment reviews to provide input on functional/system-level requirements, product designs, schedules, or potential problems.
BA/BS in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
2+ years of related IT experience preferably including systems administration and analysis
TS/SCI security clearance with polygraph is required for this position.
The ideal candidate will possess the following IT skills and characteristics:
ITIL Foundation (v3) certification
Knowledge of Service Now or similar ticketing system
Knowledge of customers Incident and Change management processes
Knowledge of customers Problem Management process
Experience with Windows 7 and 10 troubleshooting and deployment
Experience with Application troubleshooting (Outlook, Excel, Word, Java, Internet Explorer)
Experience testing in all aspects of the system
Experience updating test cases and deployment checklists, and identifying defects
Experience with Configuration Management
Demonstrated proficiency with Microsoft Office Suite.
Microsoft System Center Configuration Manager (SCCM) experience is a plus
DoD 8570 Certification IAT II is desired (not required)
Property administration experience also desired, including:
At least one year of experience with Asset Management (AM).
Experience with customer procurement processes, and creating purchase orders.
Demonstrated ability to manage and prioritize multiple tasks and adapt quickly to changing requirements.
Demonstrated success working individually as well as part of a team including strong customer service and interpersonal skills.
General Dynamics Information Technology solves our customers’ challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference – helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.