Network Operations Center Administrator

Clearance Level
None
Category
Network Engineering
Location
Arlington, Virginia

REQ#: RQ72590

Travel Required: None
Public Trust: Other
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter.

The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails.

GDIT is currently seeking a Network Operations Center Administrator for the FDIC Infrastructure team.  (Though the position is 8-5 M-F, the role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed.)

U.S. Citizenship and background investigation is required; you must have a current clean financial background.  

Task and responsibilities in this role include, but are not limited to the following:

  • Performs day to day provisioning and service management support of telecommunications facilities and services in a nationwide enterprise environment.
  • Works with telecommunications providers throughout the country to coordinate the installation, repair and maintenance of facilities in FDIC offices and bank locations as required.
  • Acts as an escalation point for service related issues and is responsible for managing reported troubles, coordinating with client, vendors and technical support to ensure they are resolved in a timely manner.
  • Coordinates with clients to develop service requirements and delivery intervals.
  • Monitors performance of circuits and network infrastructure across the FDIC enterprise. 
  • Initiates investigations of network performance anomalies and degradations; collaborates with system owners and platform teams to identify root cause and communicate key stakeholders

Perform telecommunications provisioning activities associated with enterprise wide projects, responsibilities include:

  • Working with project manager(s) and project team(s) to execute tier 1 network-related tasks
  • Coordinating with telecom/ISP vendor(s) regarding all aspects of service deliveries and ensuring that all vendor commitments are met
  • Tracking service inventory to include scheduling, delivery and final hand-off status.
  • Coordinating installation activities with the vendor, client and contractor staff responsible for service delivery and installation
  • Escalating with vendor to resolve issues associated with services deliveries
  • Monitors status of network service delivery to proactively identify and resolve issues in order to ensure continuity of service

To qualify, you must meet these basic qualifications: 

  • BS degree & 4 years (3 years specialized) OR
  • Master's & 3 years (2 years specialized) OR
  • No degree & 8 years (6 years specialized)
  • Proficient oral and written communication skills
  • Must have good customer service skills
  • In depth provisioning knowledge of telecommunications services, to include:
  • Analog and Digital (PRI and BRI) access Services
  • DSL service
  • Cable Modem Services

It would be great if you also had:

  • Wireless networking (Wi-Fi) deployment experience
  •  Network hardware installation and configuration

This position is not yet funded.

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General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.