Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Mission Support Operator - $10K Sign-on bonus
*Classified work and therefore must be on-site
Mission Support Operator (MSO) provides 24/7, 365, 12hrs shift, Tier 1/2 operational support to end customers and users in the field/worldwide.
Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools.
Triage hardware, software, and environmental faults, alerts or malfunctions.
When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community.
Serve as first responder and ‘one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.
This is similar to a civilian Emergency Operations Center for Police/Sheriff Department but it is not the same; however, we action 911 notifications.
This is not a traditional Network Engineer or System Administration role; however, having either background speeds up training so you can be proficient in 6 – 12 months.
This role is "mission critical"; therefore are demanding and challenging. This is NOT a role that can be trusted to be performed in a remote capacity, must be ON SITE.
Person we seek must have a solid Information Technology foundation.
Panama Shift Schedule | 24/7 Shift Coverage.
Panama Shift is a rotating shift pattern that uses multiple teams and two 2-hr shifts to provide 24/7 coverage. The working and non-working days typically follow this pattern: 2 days on, 2 days off, 3 days on, 3 days off. Each team may work the same shift (day or night) for 2-3 months then switches over to the other shift for the next 2-3 months. The rotation helps ensure equity regards to work life balance for all members of team.
Other duties include:
Monitoring, recognition, evaluation, and correction of IT systems, network and satellite ground stations.
Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites and other system operators as required for real-time detection, isolation, and resolution of problems.
24/7/365 Operational Support to customers and users in the field
Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) – and utilizing established TTP's to respond to issues
Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.
Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.
Maintain a positive, professional and helpful working relationship with our customers.
Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure.
Provide support to the Engineering staff for testing and validation of new software releases and network connections.
Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.
Respond to customer voice and electronic support requests.
Respond to real time, mission critical situations (response defined in minutes).
Participate in internal and external scheduled exercises.
Create, maintain, and update SOP/TTP documentation
5+ years of directly related experience in IT / Network administration and support.
TS/SCI or DoE Q Clearance
Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc) that is utilized to support mission operations
Experience with Linux and Windows system administration and networking background is preferable.
DoD 8570 Compliant Certifications are required
Years of Experience
8 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA - Security+ - CompTIA - CompTIA
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $92,331 - $154,211. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.