The NIH Office of Management (OM) is undertaking a multi-year effort to implement a large-scale Enterprise Content Management (ECM) solution. This implementation will impact a large number of stakeholders across the organization and represents significant change in how staff manage their information and content. This program requires a precise and flexible integrated management approach using a variety of methods and tools.
The Project Coordinator / Change Manager advises and assists the ECM Program Team in the integration and implementation of end-to-end project management best practices to achieve program success. This integration requires in-depth knowledge of, and the ability to apply IT Service Management (ITSM), Customer Experience (CX)/User Experience (UX), and Organizational Change Management (OCM) tools to create customized change management and other implementation plans based on the customer’s requirements. Also serves as communications and change management SME for the program.
Responsibilities and Duties:
The Project Coordinator / Change Manager (PC/CM) will focus on the people side of change throughout project phases and milestones while integrating process-focused and compliance requirements into the overall planning framework. The PC/CM will create and implement OCM plans and the communications required to support implementation of that plan which minimize organizational/employee resistance and maximize organizational/employee engagement.
The PC/CM supports overall program management activities, technical application development project teams, and program leadership in integrating change management activities into their project plans and ensures an overall integration of the program. They strategically and tactically plan, develop, and implement OCM activities and development solutions for ECM. Other key responsibilities include:
Create professional communications of all types to support all aspects of project management as required by the customer.
Support alignment of ECM to overall OM IT strategy and IT governance initiatives
Align activities to ensure that all support requirements are completed in the right sequence and at the right time to ensure program milestones are met.
Adapt all communications approaches to organizational norms and supporting integration efforts with NIH Change Management experts to the maximum extent possible.
Apply risk management assessments and analysis into plans and integrating those into the overall program risk management framework.
Administrative support to include meeting notes and project coordination across all tasks with deliverables posted in team SharePoint site. Also includes organizing content in team sites (e.g. SharePoint) to meet format and content requirements for optimal user experiences.
Support creation and maintenance of project plans and key project documentation and reports including project charters, scope statements, stakeholder analysis, etc.
Create status updates, briefings, presentations, talking points, and similar deliverables in support of customer IT initiatives.
Bachelor’s degree or equivalent and five years experience
Ability to acquire NIH Level 5 Public Trust
Minimum of three years experience planning and implementing Organizational Change Management or Continuous Process Improvement (CPI) across large and diverse organizations.
Direct experience working with NIH or other federal agencies
Experience with change management and project coordination on large-scale projects
Experience with communications and change management launch for enterprise-wide software platform applications.
Good understanding of change management/business transformation methods and techniques and how to integrate these techniques with project management.
Proficiency in the use of Microsoft Office, specifically Outlook, Word, Excel, Visio, and PowerPoint.
Proficiency in the use of Microsoft SharePoint
Familiarity with project management techniques and documentation and the ability to prescribe those techniques to project plans.
Experience with process improvement teams for, Lean Six Sigma, or Total Quality Management (TQM) improvements.
Familiarity with ECM applications
Good risk identification and risk management skills
Excels in use of a wide variety of Requirements Elicitation Methods (e.g. focus groups, interviewing, user story development, etc.)
Good Business Case Development capability
Green Belt Certification in Lean Six Sigma
ITSM, ITIL, CSM, SAFe, or other industry-recognized certification in IT service delivery
Attributes for Success:
Exceptional Verbal and Written Communication Skills
Ability to identify improvement opportunities and adapt toolsets to support needed changes
Exceptional customer service skills
Strong analytical capabilities and the ability to translate raw data into decision support information.
Ability to lead discussions with strong facilitation skills
Ability to exhibit professional diplomacy, while effectively relating to people at all organizational levels internally and externally.
Ability to plan and organize work activities; managing several tasks at once and flexibly adapt plans in a dynamic environment.
Ability to work independently and as a part of a variety of diverse teams across NIH
Ability to effectively communicate across many channels with various stakeholders from the operations level to executives.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.