Active engagement with the program customer, providing expert guidance through their lifecycle with the program, from onboarding to supporting production operations
Provide scheduling and integration support as necessary for customer changes within the ICAM production solution
Advocate for the customer to help ensure their positive experience
Help clients take full advantage of program offerings and maximize business growth opportunities
Establish, manage, and sustain positive business relationships with customers
Develop or support development for products such as plans, processes, reports, briefs, training material, user guides
Facilitate success for customer-facing requirements, changes, events, incidents, or problems
Conduct demonstrations of delivered solution capabilities
Assist with the planning of customer-facing services, features, and capabilities
Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies
Participate in Scrum calls
Develop and manage client portfolios
Analyze customer requirements and emerging needs to anticipate and provide solutions
Provides expert guidance and leadership to less-experienced colleagues
May serve as team or task lead. (Not a people manager)
Other related duties as required
7+ years’ experience and proven track record supporting IT customers as part of an enterprise environment
Active DoD Security Clearance of SECRET, or higher
Bachelor’s Degree (or equivalent experience) in Communications
Highly organized and able to multi-task
Excellent communication and interpersonal skills
Self-driven and proactive nature
CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification
Familiarization with DoD customers and environments
COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
The likely salary range for this position is $102,400 - $153,600, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.