Customer Success Manager - Secret clearance – 100% Remote

Clearance Level
Functional Experts
Remote, Based in USA

REQ#: RQ107684

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular

In this role, a typical day will include:

  • Active engagement with the program customer, providing expert guidance through their lifecycle with the program, from onboarding to supporting production operations

  • Provide scheduling and integration support as necessary for customer changes within the ICAM production solution

  • Advocate for the customer to help ensure their positive experience

  • Help clients take full advantage of program offerings and maximize business growth opportunities

  • Establish, manage, and sustain positive business relationships with customers

  • Develop or support development for products such as plans, processes, reports, briefs, training material, user guides

  • Facilitate success for customer-facing requirements, changes, events, incidents, or problems

  • Conduct demonstrations of delivered solution capabilities

  • Assist with the planning of customer-facing services, features, and capabilities

  • Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies

  • Participate in Scrum calls

  • Develop and manage client portfolios

  • Analyze customer requirements and emerging needs to anticipate and provide solutions

  • Provides expert guidance and leadership to less-experienced colleagues

  • May serve as team or task lead. (Not a people manager)

  • Other related duties as required

Required Qualifications:

  • 7+ years’ experience and proven track record supporting IT customers as part of an enterprise environment

  • Active DoD Security Clearance of SECRET, or higher

  • Bachelor’s Degree (or equivalent experience) in Communications

  • Highly organized and able to multi-task

  • Excellent communication and interpersonal skills

  • Self-driven and proactive nature

Desired Qualifications:

  • CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification

  • Familiarization with DoD customers and environments

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

The likely salary range for this position is $102,400 - $153,600, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.