IT Engineer, TS/SCI with Polygraph

General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to join our team in support of a Federal Intelligence Agency contract. In addition to receiving a competitive salary and generous health and personal benefits, the IT Engineer will enhance their skill set among a talented and technically accomplished group of colleagues.
 

Primary responsibilities include providing Tier II support for desktop services that include infrastructure, data services, unified communications, windows, linux, vdi, core, and hosting for a large Enterprise environment.  The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environment. Individual will be part of quality control team providing guidance to team members, reviewing and evaluating desktop support provided by team, working with internal and external engineers and service providers to resolve complex incidents/problems, and be liaison to Incident Management and Monitoring teams when lead enterprise admin is unavailable.
 

Job Responsibilities & Duties:
 

System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical.

• Troubleshooting application functionality, crash and performance
• Investigate user performance and work with internal and external teams to improve user experience
• Assist customers with Tier 2 incident resolution for Linux and windows applications.
• Provide remote end user desktop support
• Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions.
• Responds to escalated service desk/team requests
• Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
• Willingness to provide initial triage, response, and notifications for incidents
• Participates in special projects as required
• Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
• 8+ years of related systems administration experience
• TS/SCI with Polygraph is required.
• Candidate must possess an appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE Certification is the preferred certification. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

Successful candidates are expected to have related experience and knowledge/understanding of:

• Active Directory Administration
• DNS, DHCP, DFS, LDAP
• Microsoft System Center Configuration Manager
• Microsoft Exchange
• Windows 10, Server 2012, Server 2016,
• Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
• Linux Operating system
• Understanding of ServiceNow, NETS or other ticketing process
• ITIL v3 or higher

The following knowledge/skill set is not required but is a plus:

• PowerShell
• Virtualization Environments (VMware, Citrix)
• Profile management utilizing the VMware User Experience Management (UEM) toolset
• Telephone/Video support
• Networking
• Familiarity with site specific customer and mission

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